Disney Movie Rewards Disney movie rewards club Can not get my rewards DVD that I have earned by buying Disney movies and collecting codes Internet

I have ordered the DVD" HUNCHBACK OF NOTRE Dame 2" from Disney movie rewards using my 850 reward points on 05/03/10, and got an email from Disney movie rewards telling me that the DVD was shipped on 05/05/10 by US MEDIA MAIL but until now 05/17/10, I still have not received the DVD. I have emailed the company three times and got no reply.
The following is the detailed order info from email that I received from Disney movie rewards telling me that my DVD has been shipped.

Thank you for your Disney Movie Rewards redemption order.

We are pleased to inform you that your reward has shipped.

For your convenience, we have provided the details of your reward shipment below.

PLEASE DO NOT REPLY TO THIS EMAIL.

If you have questions or concerns regarding this shipment, please contact Disney Movie Rewards Guest Relations at DisneyMovieRewards@Disneyhelp.com.

Reward Information:

==========================================================

Customer#:    17521414

Web Order#:   308178

Order Date:   05/03/10

Ship Date:    05/05/10

Billing Address:

Xiaoqing (((REDACTED)))

Shipping Address:

Xiaoqing

Shipping Method:  US MEDIA MAIL

Item                      Qty  Ship Qty  Price   Ext Price

----------------------------------------------------------

DVD-HUNCHBACK OF NOTRE DA   1     1       $.00       $.00

----------------------------------------------------------

                            Item Subtotal:           $.00

                                      Tax:           $.00

                                    Total:           $.00

Tell Us What You Think!

http://www.zoomerang.com/Survey/?p=WEB227YCW7XQUU