ecig.com ECA Credit Card Ripoff internet

  On 8/8/13 I made order to e-cig.com for e-liquid $16.92 + s&h $4.30 = $21.22. On 8/8 $40.07 debited to my bank.  I have tried every email site and telephone # on their web site.  They don't respond!  I tried their on line Chat and was only told my bank was at fault.  Didn't get a delivery date until I had paid and got my shipping notice...3-5 weeks.  Apparently the Parent company is in Shanghi, China.  On the invoice there is clickable email, if you click it, it comes up AOL mail for a message but "sent" isn't highlighted - can't sent.  I tried putting the address in AOL mail and was sent, but no reply.  No phone call. No email.  If you do get a live person on the phone its the wrong number or can't check because their system is down.  If only I could reach through the phone, I am quite certain I would get an answer.  Been doing business with another company for a couple years.  This one just had a e-liquid I wanted that no others do.