Complaint Review: Eden Cosmetics - Mineral Elements by Eden - Internet
- Eden Cosmetics - Mineral Elements by Eden 147 North Cameron St, Harrisburg PA 17101 Internet United States of America
- Phone: 1-866-514-8949
- Web: https://secure.mineralelementsbyede...
- Category: Beauty Products
Eden Cosmetics - Mineral Elements by Eden SCAM ALERT!! Internet
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On Nov. 30th, 2009 I decided to try the free sample that Mineral Elements was offering so I could compare it to Bare Minerals for my Blog. I paid $1.00 for shipping. I never recieved anything from this company. On Dec. 11th, 2009, I noticed that $130.41 had been debited from my checking account by Mineral Elements. I quickly contacted the company only to wait on hold for 3 hours!!! Finally when I got to talk to a customer service rep, they told me I was responsible for the item being lost in the mail and since it was past 10 days I would not be getting a refund! If my memory serves me right the trial was to be for 30 days and once 30 days was up I could return the product or keep it and pay $27.00 a month. On Dec. 12th, 2009 I called the company again only to be told again that I would not be issued a refund because I supposedly had the product now. This infuriated me, that these people could knowingly work for this company that they know is ripping people off. I have never ever had a problem returning anything and I have never heard of any company refusing a refund. There disclaimers and regulations are so tiny and hard to read, its understandable that one would get lost reading it. So on Dec. 14th, 2009 I finally got a correct tracking number from Mineral Elements after them giving me the wrong number 2 times, and I was able to track the package down. Once I tracked it down I refused it and sent it back to Mineral Elements. I then called them to be told that I still won't be getting a refund because I did not return it within 10 days and also because I did not have a RFA#, whatever that may be. So here I am 10 days before Christmas with a shortage of funds to provide Christmas to my son, thanks to this slimmy and illegally operating company. I am determined to get my money back. I have filed a complaint with the BBB, in hopes that they can help resolve this. And you better bet that I will not have a good review of this company for my blog.
This report was posted on Ripoff Report on 12/15/2009 05:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/eden-cosmetics-mineral-elements-by-eden/internet/eden-cosmetics-mineral-elements-by-eden-scam-alert-internet-539554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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