Complaint Review: Exede/WildBlue - Internet
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- Author Not Confirmed
- Exede/WildBlue Internet USA
- Phone:
- Web: DirectExede.com/Exede
- Category: Internet Service Providers
Exede/WildBlue DO NOT USE WildBlue/Exede Internet
*UPDATE Employee: I am here to help
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WildBlue/Exede were stated by Direct TV to be the only ISP that would interface with Direct TV in our area. This turns out to be a simple lie... The large ugly dish was placed in our yard and immediately we realized that there were problems as internet service dropped randomly and any video had to buffer for minutes at a time. Then our standard data capacity was exceeded in a few days and extra capacity was at twice the cost rate of Verizon Wireless 4G. The customer service was pathetic and tech support could not ameliorate our service by any adjustments even when a tech came out to 'adjust' the dish. In short this service is simply a ripoff. But when you try to cancel you find that here is a 2 year contract which was not mentioned before the installation. Stay well away from this company unless you enjoy Nigerian currency scams, this is just a US one.
This report was posted on Ripoff Report on 02/05/2014 08:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/exedewildblue/internet/exedewildblue-do-not-use-wildblueexede-internet-1121053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
I am here to help
AUTHOR: Exede Josh - ()
SUBMITTED: Wednesday, February 05, 2014
I'd like to hear more about what happened and what steps were taken to resolve your issue and see what assistance I can offer. I am sorry to hear that DirecTV misinformed you about what services were available in your area, and did not discuss the 24 month service agreement that must be signed at the time of installation. Also I had a question about the extra charges you were referring to. We never charge for overages, but we do reduce speeds if you have gone over your data allowance. Please email me at exedelistens@viasat.com with your name, telephone number, and the best time to call. Thanks.
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