Exede/Wildblue Internet Exede, Wildblue, Hughes.net Over promised and under delivered, trapped in contract, no way out.... Internet

I switched to exede via directv...I initially called directv looking to lower my bill with them, they suggested I switch to exede for internet to get a bumdle rate...I was told by the directv sales person that 10GBS of data should work for my family as long as we weren't streaming movies, or downloading and gaming...we didn't do any of those things, and hit 10% of our data max in less than 24 hrs. 

I immediately realized exede was a HUGE mistake and called the company to tell them we had been with them less than 24 hrs and they were unable to keep their promises (we were told they'd be 12 times faster than our previous carrier) or meet our needs...the first representative tried to "educate me" (his words not mine) as to what my problem with their service was...I asked for his supervisor, she got into a screaming match with me and insisted that if I let them come do a service call to fix our dish that THEY installed pointing in the wrong direction, the internet would be faster....but that still wouldn't fix our data max issue.  I called back later and tried again, still no luck.

We ended up paying the $360 get out of the contract fee for 1 day of service.  When I explained to the supervisor that based on our 1 day of usage we would go over our data max by 3 times, she kept yelling at me that I was talking about a hypothetical situation....so according to them, I should sit on that, wait till I blow that data max out of the water, and then deal with the overage fees?  No thanks! 

Their customer service is horrible, and quite pointless since they can't/won't do anything to help the situation.  We also were told about the initial $49.99 installation fee, and then when their installers showed up, they told us that they needed to dig a 3 foot hole in our yard and cement a pole with a huge satllite dish to the top of it...and that was going to be an extra $50 AND it needed to be a check to the installer....what type of shady business is that?

Only a company that does NOT stand behind their product would stick people to a 2 year contract with NO trial period.  We switched back to our original carrier who did not have a data max....had we upgraded to the plan that would have been more along our usage, we would have been paying $80 more per month, and probably still would have gone over.

Exede is a huge scam, don't switch to them...ever....