Complaint Review: Factory Direct Cellular - Pearland Texas
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- Author Confirmed
- Factory Direct Cellular ZenCentric, LLC P.O. Box 841213 Pearland, Texas U.S.A.
- Phone:
- Web:
- Category: Miscellaneous Electronics
Factory Direct Cellular Cell phone battery paid but never received. No phone number to call Pearland Texas
*Author of original report: Refund received after 3 emails
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I ordered a new cell phone battery from Factory Direct Cellular, using their online/credit card ordering system. My credit card was billed almost immediately but after a week or so, I still hadn't received anything.
I sent them an email but all I got was a very impersonal automated reply, which provided me with a huge file from which I found another email address to use for order inquiries. Using the proper email address picked from the list, I ended up getting a reply stating that the order had been shipped and that I should receive it within 4 to 5 days. It's been 18 days and still nothing.
Now I'm really mad!
I just sent them more emails, this time with nasty words. If this doesn't work, I don't know what else to do?
S.ledoux
Pincourt, Quebec
Canada
This report was posted on Ripoff Report on 01/09/2009 05:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/factory-direct-cellular/pearland-texas-77584/factory-direct-cellular-cell-phone-battery-paid-but-never-received-no-phone-number-to-cal-410223. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Refund received after 3 emails
AUTHOR: S.ledoux - (Canada)
SUBMITTED: Friday, January 16, 2009
Well, 3 nasty emails later and many anonymous replies later, I finally got a full refund on my credit card. I don't really know who is at fault here, the shipping company (Endicia Internet Postage (www.Endicia.com)), US postage, Factory direct or Post Canada, but nothing was ever shipped to me. It's a shame that companies don't understand the message: "Simply use UPS, FedEx or Purolator and you won't lose customer's confidence!!"
Now, as a result, I will never order anything else from Factory Direct Cellular. It's their loss!
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