FedEx FedEx destroyed and DISPOSED OF priceless shipped item Melbourne, FL Nationwide

I understand what you are saying, but that also says that you should insure things at their full replacement value instead of "reasonable damage value" because you never know when FedEx will take it upon themselves to destroy a customer's shipment, and then take it upon themselves to DISPOSE OF IT, so that the customer doesn't even get as much as ASHES from the original.

Such a scenario would drive the shippers out of business because it would be prohibitively expensive to ship almost anything, as well as beyond the financial reach of many consumers.

But that is what you are advocating?

My point is that FedEx made a series of errors -- they destoyed my item "beyond recognition" (their words) and "disposed of it" (their words) when it was handed to a driver still in excellent shape except that the head of the swan was broken off at the neck. I submit it was not their call to DISPOSE OF IT, even after they damaged it beyond recognition, which should not have happened either, and they have some responsibility towards their negligence, which they admit to, over and above the insured amount, which was ever only intended to cover the cost of REPAIR if the shipment was damaged, never thinking that FedEx would be so negligent as to DESTROY and DISPOSE OF the item as they did.

We may need to agree to disagree here as there is clearly no point in rebuttals back and forth. I am sorry to have wasted your time.

No I totally understood your point and it is still wrong.

Your point is that you think you deserve more than $200.  If that wasn't the case you wouldn't have sent the person from FedEx an email that said that the $200 did NOT constitute a settlement.  Everything else is just a misdirection.  But this is where it fails..again.

You see you can send them an e-mail on anything, but it doesn't make it so. Because you can not just arbitrarily change what is probably in the terms of the insurance that once you cash it that would consider the claim closed.

Let me put this a different way.  Say you bought an item for $200.  Now, say that person you sold it to says that you now owe them another $800 because they found out it was actually worth more.  What would you do?  You would pull out the sales agreement that shows they only wanted $200.  Just like they will do when they pull out the shipping paperwork that says YOU declared the value at $200.

As for a couple of your other claims.  You seem to think that they intentionally destroyed your item under some personal vedetta.  Well you are not that important.  It still seems at best a miscommunication as if they wer trying to deny your claim they could have (by your own words) just paid you less than the $200.

You also seem to infer that there is some huge issue with FedEx drivers.  Okay..they employee about 160,000 people world wide.  You are talking about a very miniscule number of people.  Can you show me any other company that employees even close to this number where EVERY employee is 100% honest?

Now, keep in mind I am NOT defending FedEx as I would say the same thing if you had just switched company names.  But on that I will also say one other thing.  By your own post the box arrived undamaged....right?  So how do you know the box was mishandled, with no evidence?  If that is the case what if it is actually a case where the company that actually packaged it packaged it incorrectly?  After all was packing peanuts and bubblewrap enough?  If the neck was a problem did they take extra time and packing around the neck?  Perhaps this is why they were so anxiou to pay you off...to do it before you realized that it may actually be their problem.

You are missing the point. In MY mind, and MY mind only, the item was "priceless" because of the sentimental value of being one of the last items from my parents, where my dad recently passed away. It is obviously not "priceless" in terms of the open market, and I realize and understand that.

I only insured it for $200 because I thought if there was damage in shipping (as there was due to FedEx mismanagement) I could get it repaired from a quality woodworker. Never in a million years did I ever think that FedEx would "destroy it behind recognition and then DISPOSE of it". That was not FedEx's call -- destroying it was one bad thing but DISPOSING of it afterwards is unthinkable.

Yes I cashed the insurance check but did so with a documented email to my FedEx contact that cashing that check did NOT constitute complete settlement. That email was also sent to PakMail, who actually paid the claim long before FedEx would even be thinking about paying it to him, so kudos to PakMail.

Interesting that there is a piece on Good Morning America this morning about FedEx drivers mishandling packages nationwide, and one who actually stole a customer's dog.  I think FedEx has a serious quality problem, and have been well known to have customer service problems for years. The FedEx statement of "there is nothing else we can do" after admitting a series of major errors on their part is ludicrous and speaks loudly to how low FedEx considers their customers.

You have what you describe as a "priceless" item, yet you insure it for only $200?  Then you come back and say that you have found equivalent "priceless" item for $500-$1000 on Google.

Now, why is this important?  Because it is very confusing exactly what you are asking for.  You insured not just this one piece but the ENTIRE shipment to a value of $200.  What would have happened if the package was lost or even stolen and never delivered?  Well the end result would have been exactly the same.  You would not have the item and they would pay your claim of the $200 you insured.  You can't come back and after the fact say "Whoops...I actually meant to insure it for $1000".   Of course you can't insure for "pricess", but why if this was that important to you insure it for at least what it's value appears to be?

Don't get me wrong, there does appear to be some miscomunication.  Where it is unfortunate that you no longer have this item or the "sentimental" value that goes along with it.  However, insurance does not pay on "sentimental" value it pays on the value you insured it for.    So if anything more comes of this consider yourself lucky, as right now you have had $385 paid on a $200 insurance policy.  Where if you want to get really technical since this was only 1 item in your shipment, you basically got your other items shipped for free as well.

One final thing to think about.  If I am reading this report correctly you have already accepted the $200 claim and a refund of the packaging.  If this is the case you MAY have also waived your right to any future claims on this issue.  Meaning that even if you took them to court for more damages, the fact that you already accepted the payment may be enough to have the case thrown out.