Complaint Review: FedEx -
FedEx Missing Package...11 days late
We ordered a product from 2 states away. We were given a tracking number as well as delivery date. The package was signed for and delivered but not to us. Someone from the company I am assuming signed for it. We live in a business area where everyone (including us) owns cameras. All the nearby businesses can see/tape our house. No package was delivered. Called FedEx and they clarified that the package never was delivered but is sitting on a truck somewhere.
The tracking that once deceitfully claimed it was delivered now states the package delivery is pending. Same tracking. We have called many times....every time we are read from their script that they apologize, this must be frustrationg, etc. They will not give corporate's number, they will not report the missing package as fraud, they will not take any complaints other than those that they will simply "escalate" and you sit and wait for a boss to call that never does.
They will tell you that it's covid, a busy season, the seller's fault (even though the seller handed it over to FedEx quite some time ago. Covid restrictions ended months ago from my state as well as the seller's state as well as the FedEx office that has the package. We were told by their employee that the package would even be delivered on a holiday...Thanksgiving. No, it did not come and the next day we were told they don't deliver on holidays. Unfortunatley they have dishonest drivers, warehouse workers and phone operators.
Dairly there seems to be reports of missing packages (this time in Alabama with packages in a ditch). The agreement over the past few days was clearly stated and I'm sure FedEx was taping. The agreement is simply that my time is worth the same as yours. We will receive $200 per day that the package is not here by 11 a.m. my time. We asked where the money is to be picked up or if the delivery driver will be dropping it off with our package if it ever gets here. Suddenly they don't see that in any of their notes.
I followed up with a complaint on line that puts the agreeement down in writing and now they can't seem to find that either. One of their employees recommended that I call the sender and have them return our money or send us a new one. Why is it their fault? I did what I should and the company did as they should the missing link is the FedEx company that cannot handle a delivery from the nearest branch delivering my package less than 10 miles away and an 11 day wait. Back this with "misleading" tracking about it already being delivered.
This is one company you should look into here (obviously), google the name, ask friends/coworkers, etc. It may seem to make sense when you think about how many of their trucks you would see a few years back compared to now. DHL, Amazon, Chewy, etc. are hands down competitors that you may choose instead. DHL dropped off a package from Russia in 4 days without a problem. We plan on making more statements on this and we are still waiting for the boss to call. Heck...it's only been 11 days.....
This report was posted on Ripoff Report on 11/26/2021 12:52 PM and is a permanent record located here: https://www.ripoffreport.com/report/fedex/missing-package-days-late-1513964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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