Report: #33643

Complaint Review: Ford Motor Co. - Dearborn Michigan

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Ripoff Report is Xcentric Ventures

Submitted: Mon, October 28, 2002
Updated: Tue, October 29, 2002
Reported By: — cushing ok

Author Not Confirmed

Why?

Ford Motor Co. P.O. Box1904 Dearborn, Michigan U.S.A.

Phone: 866-436-7332
Web:
Category: Auto Dealers

Ford Motor Co. ripoff We bought a new desiel F250 super duty truck & ford refused to fix it mistreated and ripped off Dearborn Michigan

*Consumer Comment: Warranty is still valid...even after it expires!

*Consumer Suggestion: TommieThe Great Thorn is feeling your pain, I have inside contact info for you to use to your ADVANTAGE!!

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We bought a new ford F250 superduty deseil truck in 2001. At 10000 miles the truck went to burning oil, burning to much fuel, and making a loud rattling noise. We contacted ford. We went from one ford repair place to another. We were told they could'nt fix it because we didn't buy it there, they didn't have time or they couldn't find anything wrong with it. this has been going on for about every 10000 miles. We tried calling 800number, there complant board, No results.

We even went through Arkansas lemon law, where the truck was bought nothing. Finally we get a letter telling us to take the truck in to get fixed. After the dealer looked at it ford refused to pay,They put us off until the warrenty has run out, which wasn't anygood to begin with. We have been told the air filter system on powerstroke motors is no good, Allowing dust to get into the motor.runeing the motor, Ford said it was becase we didn't change air filter.

We changed are filter about every 500miles because we work in dusty areas, and didn't want anything to go wrong with are truck, We payed a lot of money for thise truck, and it was are only way to work, school, doctor so on. We have reports showing the filters was change. But that hasn't done any good . Now we have this truck thats no good.Ford won't do anything.It dosn't make you fill very american when a company in your own country can rip you off like this and get by with it.

And were not the only ones you can check the web for trouble with powerstrock ford motors, there is million of people being treated the same way,

Tommie
Cushing, Oklahoma

This report was posted on Ripoff Report on 10/28/2002 05:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ford-motor-co/dearborn-michigan-48121-1904/ford-motor-co-ripoff-we-bought-a-new-desiel-f250-super-duty-truck-ford-refused-to-fix-i-33643. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Warranty is still valid...even after it expires!

AUTHOR: Brandon - ()

SUBMITTED: Monday, October 28, 2002

POSTED: Monday, October 28, 2002

Just to let you know, that federal law on warrantys (yes the feds are the ones who required all auto makers to have at least a 36/36 warranty on new cars) says that if you have brought up an issue BEFORE the warranty expires and it was documented, meaning you took it to the dealership and they wrote up and workorder to check it out, even if they said that nothing is wrong, then they are still liable for the repairs.

I would go to the first dealership you see and TELL THEM to fix it. It doesn't matter where you bought it, ANY Ford dealership can work on it. They just don't want to becasue it's probably something serious that will take alot of time. When warranty work is done the dealership gets paid ALOT less than if it was regualr "screw the customer" work, so they don't like to do it. And of course, after the warranty expires they will make you think that your liable for the repairs...but now you know!

Feel free to send a portion of the money I just saved you to the Rip Off Report as a donation!

Respond to this report!

#1 Consumer Suggestion

TommieThe Great Thorn is feeling your pain, I have inside contact info for you to use to your ADVANTAGE!!

AUTHOR: The Great Thorn - ()

SUBMITTED: Monday, October 28, 2002

POSTED: Monday, October 28, 2002

Tommie The Great Thorn feels your pain. I Feel that you need the following inside contact info.

Your car dealer will not like the fact that you have this contact info. Use it to your advantage.

It's a new day for car dealers to deal with. Car dealers that have made the Rip Off Report know one thing, (THEY CAN'T HIDE ANYMORE!

Carolyn Brown
cbrown@ford.com
Brand(s): Ford
Department: Environment & Safety Communications
1-313-621-2963
1-248-473-8082
1-313-325-7243

Kristen Kinley
kkinley@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-845-2709
1-248-375-3667

Valerie Rosnik
vrosnik@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-206-2058

Robyn Schultz
rschul16@ford.com
Brand(s): Ford
Department: Environment & Safety Communications
1-313-390-3091
1-313-410-4635

Maria Sheler-Edwards
mshelere@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-248-4979
1-734-434-8191
1-734-645-1968

Jerree Martin
jmartin2@ford.com
Brand(s): Ford Motor Company
Department: Service Operations
1-313-337-2699
1-313-592-0106
1-313-618-9614
1-888-467-3673, T:1

Ray Day
rday1@ford.com
Brand(s): Ford Motor Company
Department: Product Development
1-313-317-7683
1-734-414-0526
1-313-903-0263
1-888-467-3673, T:1

Karen Hampton
khampto2@ford.com
Brand(s): Ford Motor Company, Ford
Department: Ford Division
1-313-323-7045
1.313-822-6620
1-313-605-2999
1-313-3257243

Mark Schirmer
mschirme@ford.com
Brand(s): Ford
Department: Ford Division
1-313-845-1547
1-734-222-4040
1-313-938-4660
1-888-4673673, T:1

Wesley Sherwood III
wsherwoo@ford.com
Brand(s): Ford Motor Company
Department: Product Launch
1-313-390-5660
1-734-699-5725
1-313-550-3458
1-888-467-3673, T:1

Rich Voytowich Jr.
rvoytowi@ford.com
Brand(s): Ford
Department: Detroit/Chicago Regional Office
1-313-390-5068
1-313-884-3444
1-313-618-9530
1-888-467-3673, T:1

Jeremy Barnes
jbarne46@jaguar.com
Brand(s): Lincoln, Mercury
Department: Lincoln Mercury
1-949-341-7697
1-949-709-8936
1-714-296-1402

Cristina Bruzzi
cbruzzi@astonmartin.com
Brand(s): Aston Martin
Department: Aston Martin
1-949-341-6258
1-949-362-5547
1-949-338-8700

Anne Clinard
aclinard@jaguar.com
Brand(s): Aston Martin, Jaguar, Land Rover
Department: Aston Martin Jaguar Land Rover
1-949-341-6847
1-949-509-6633
1-949-422-2199

Angela Coletti
acoletti@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-390-1759
1-586-296-9596
1-586-350-4408

Ray Day
rday1@ford.com
Brand(s): Ford Motor Company
Department: Product Development
1-313-317-7683
1-734-414-0526
1-313-903-0263
1-888-467-3673, T:1

Ellen Dickson
edickson@ford.com
Brand(s): Ford Motor Company
Department: National Communications
1-202-962-5383
1-301-951-9113
1-202-253-7083
1-888-467-3673

Jennifer Flake
jflake1@ford.com
Brand(s): Ford Motor Company
Department: Product Development and Global Design
1-313-323-7668
1-313-277-9535
1-313-903-0429
1-888-467-3673, T:1

Brook Galbraith-Smith
bgalbrai@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-323-0646
1-888-467-3673, T:1

Karen Hampton
khampto2@ford.com
Brand(s): Ford Motor Company, Ford
Department: Ford Division
1-313-323-7045
1-313-822-6620
1-313-605-2999
1-313-325-7243

Brenda Hines
bhines1@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-322-1185
1-248-449-4454
1-313-268-7506
1-888-467-3673, T:1

Ron Iori
riori@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-337-2456
1-313-791-6837
1-313-570-7632
1-888-467-3673, T:1

Paige Johnson
pjohns29@ford.com
Brand(s): Ford Motor Company
Department: Customer Satisfaction & Technologies
1-313-248-6820
1-248-735-0168
1-313-378-6395
1-248-539-4853

Jay Joyer
bjoyer@ford.com
Brand(s): Lincoln, Mercury
Department: Lincoln Mercury
1-949-766-8420
1-949-766-8420
1-949-370-0368

Kristen Kinley
kkinley@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-845-2709
1-248-375-3667

Octavio Navarro
onavarr1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Los Angeles Regional Office
1-949-629-2033
1-562-413-1534
1-949-422-4953
1-888-467-3673, T:1

John Ochs
jochs@ford.com
Brand(s): Ford Motor Company
Department: New Media Team
1-313-337-3669
1-734-769-6031
1-313-402-4022
1-888-467-3673

Bob Roach
rroach1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Product Development and Global Design
1-313-390-9553
1-248-656-2356
1-313-407-9596
1-888-467-3673, T:1

Mark Schirmer
mschirme@ford.com
Brand(s): Ford
Department: Ford Division
1-313-845-1547
1-734-222-4040
1-313-938-4660
1-888-467-3673, T:1

David Scully
dscully1@ford.com
Brand(s): Ford Motor Company
Department: Product Development
1-313-323-0510
1-248-851-4423
1-313-300-8033
1-888-467-3673, T:1

Maria Sheler-Edwards
mshelere@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-248-4979
1-734-434-8191
1-734-645-1968

Wesley Sherwood III
wsherwoo@ford.com
Brand(s): Ford Motor Company
Department: Product Launch
1-313-390-5660
1-734-699-5725
1-313-550-3458
1-888-467-3673, T:1

Beverly Thacker
bthacke2@ford.com
Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar, Land Rover, Lincoln, Mazda, Mercury, Volvo
Department: Broadcast News
1-313-317-7639
1-248-552-8992
1-313-418-5377
1-888-467-3673, T:1

James Trainor
jtrainor@ford.com
Brand(s): Ford Motor Company, Lincoln, Mercury
Department: Lincoln Mercury
1-949-341-7689
1-949-459-7948
1-949-275-8842
1-888-467-3673

Christian Vinyard
cvinyard@ford.com
Brand(s): Ford Motor Company
Department: Global Affiliates & Associations
1-313-594-7899
1-313-336-5071

Rich Voytowich Jr.
rvoytowi@ford.com
Brand(s): Ford
Department: Detroit/Chicago Regional Office
1-313-390-5068
1-313-884-3444
1-313-618-9530
1-888-467-3673, T:1

Paul Wood
pwood1@ford.com
Brand(s): Ford Motor Company
Department: Purchasing
1-313-621-2961
1-248-745-9269
1-313-598-1351

Tommie If I were you I would tell everybody about Rip Off Report.

Fac a copy of your complete Rip Off Report to the car dealer that will not help you.

I, The Great Thorn feel that the dealers that you have been going to DO NOT CARE ABOUT C.S.I.

Tommie I hope this info will help you with your trouble.

Signed