Report: #1236769

Complaint Review: Ford Motor Co. - Dearborn, Michigan

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  • Reported By: Sharon — poughkeepsie Arkansas USA
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  • Ford Motor Co. Ford Motor Co Dearborn, , Michigan USA

Ford Motor Co. My 2011Ford Mustng has a defective, gas guage and also if the car has been driven for a lot of miles, trip, have trouble getting gas to go in tank. Dearborn, Michigan

*Consumer Comment: Gas Gauge

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Will try to do this correctly. I have a 2011 mustang I purchased new in 2011.

I started having problems with the gas gauge shortly ater i got the car, I thought it would straighten up after awhile. The car does fine sometimes, but most times not. the gas gauge will drop down to empty and say 6 miles to empty. I know the tank is not empty because the gauge will drop when it gets to 1/4 tank and sometimes just under 1/2 tank.

I have run out of gas twice, then fill it up for just a few dollars, so i know it is not empty. The last three trips I have taken I had trouble putting gas in the car, it takes a long time to get it full: if possible. the car acts like it has a vapor lock in tank or something, I always leave a puddle of gas at the stations because of this.  I talked to my service manager about a year after i got the car and he told me the gauge could not be fixed unless they seen it happen.

I talked to the service manager again about the guage later, he told me it could not be fixed. After all this I wrote to three people at Ford and told them about my problems: CEO, Marketing Manager and safety director, I have not heard for them. I did write to ford pres a couple of years ago and did not hear back. The car is my dream, but I am so upset with it. If it cannot be fixed it should have the price brought down.

This report was posted on Ripoff Report on 06/19/2015 03:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ford-motor-co/dearborn-michigan/ford-motor-co-my-2011ford-mustng-has-a-defective-gas-guage-and-also-if-the-car-has-been-1236769. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Gas Gauge

AUTHOR: Robert - (USA)

POSTED: Saturday, June 20, 2015

Okay first off you may or may not have a defective Gas Gauge, but how defective may really be the question.

Just about every gas gauge has some give and let's just say "querks".  I've had gagues that stayed at Full for well over 1/2 a tank, and then dropped like a rock toward empty.  I've had others where I could ride on "E" for another 100 miles.  You just have to figure out how your gauge works.  As having it drop after 1/4 tank is acutally not that uncommon and really nothing that they can fix.  It is just how the sensors are arranged in the tank.

The one thing in your report that you fail to mention is the actual MILES that you drive. 

You say that you have run out of gas twice, but then also state that the gauge was wrong when it said  you were out of gas...do you see the issue here?

You say that when you ran out of gas you were able to fill it up for a few dollars.  Okay so how does dollars convert to gallons?  If you thought it was truly full why did you not take it back to the dealer to have them take the gas out of your tank to see how much was truly in it? 

As for leaving a puddle EVERYTIME you fill up, it again sounds like you may be trying to put too much gas in the tank as(at least as far as I am aware and where I am from) gas pumps have an automatic shutoff that does not allow that to happen..unless YOU keep trying to get more in.

If your car is out of warranty now, not sure what could be done.  But you may need to start relying less on the gauge and more on how much you actually travel.  If you know you can go about 300 miles on a tank of gas, when you hit about 250 or so you probably should think about filling up again. 

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