FTD Flowers Company protecting the thief USA, Illinois

On January 9th I was on line looking at my bank account. Much to my surprise I did see charges I did not authorize. Charges were 2 ea online dating services 1 on line store that sells baby products , FTD flowers, and Kwantle Keantlen Polytechic university. The 2 online dating services refunded my money as did the baby store. I contacted my bank, deleated my debit card and started the investegation. I contacted FTD by phone and was told they would not give me information as to where the flowers went, and they would send everything over to investagation, I should hear something within 48 hours. I again contacted FTD and went through the same thing. It seems that the thief is being protected and I the victim is of no importance. Charges of $107.96 still have not been refunded. I contacted the university by e-mail and basicly got lip service and to this day my $120.19 plus conversion from american money to canidian money charges as well. This charge seems to be a CD the thief purchased from the university. I had ask to where the CD was sent, still no comment and no refund.