General Electric (GE) This company wont back up their product! rip-off Henderson Nationwide

I moved into my new home built by Richmond American 14 months ago. Richmond American puts GE appliances in all their kitchens. My GE gas range stopped working last week, and knowing Richmond only gives us one year to report all problems with the house I called GE directly. GE told me the range is only warranted for one year! I have owned it for 14 months!

Well, they told me there would be a charge to come out and fix it so I made an appointment. The repair guy came to my home and took my oven apart. I was expecting to pay fifty dollars plus or minus ten dollars or so, even though at 14 months old I felt I should pay nothing. The repair guy told me I needed a new gas ignitor. He told me the total charge would be $211.00 to repair my oven!!!!

I blew up and told him to leave my house! He then had the gall to tell me he needed to collect $54.00 for diagnosing my range. I told him this oven is barely more than a year old and I am not paying him a dime. After he left I called GE customer care and the best they could offer is $25.00 off the $150.00 labor charge. I told them to forget it I would never buy a GE product again.

Michael
Henderson, Nevada
U.S.A.