GetSpecialGifts.com - No Response Offered iPod for responding to 6 marketing offers - Support system lost my email,. No support response Internet

Following my report, I was contacted by eMarket Research Group (as indicated in my previous update). All representations made on that call were followed through. My iPod was delivered - new - in box. I have also noted improved customer service and status screens on the web site. I am happy with resolution and I hope other consumers benefit from this.

Dear Chad,

Are you sure you sent it to the correct address? We recently changed our form processing address to enhance customer service and there is a small possibility that some forms were delayed in getting processed.

Please call us at the number below so we can go over your account and process your form.

[DELETED] is our official customer service help line.

You can also write to us at:

E Market Research Group Customer Service
14545 J Military Trail #189
Delray Beach, FL 33484

Please note that we typically try to respond to customer service inquires within two business days.

You can also submit an online support ticket at the following URL:

[DELETED]
[Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.]

(Be sure to disable any email filters you may have set up, as sometimes users have reported that their email filtering software have deleted our customer service email responses before they had a chance to receive it)

Thank You and we hope to resolve any concerns you may have.

Dear Chad,

Are you sure you sent it to the correct address? We recently changed our form processing address to enhance customer service and there is a small possibility that some forms were delayed in getting processed.

Please call us at the number below so we can go over your account and process your form.

[DELETED] is our official customer service help line.

You can also write to us at:

E Market Research Group Customer Service
14545 J Military Trail #189
Delray Beach, FL 33484

Please note that we typically try to respond to customer service inquires within two business days.

You can also submit an online support ticket at the following URL:

[DELETED]
[Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.]

(Be sure to disable any email filters you may have set up, as sometimes users have reported that their email filtering software have deleted our customer service email responses before they had a chance to receive it)

Thank You and we hope to resolve any concerns you may have.

Dear Chad,

Are you sure you sent it to the correct address? We recently changed our form processing address to enhance customer service and there is a small possibility that some forms were delayed in getting processed.

Please call us at the number below so we can go over your account and process your form.

[DELETED] is our official customer service help line.

You can also write to us at:

E Market Research Group Customer Service
14545 J Military Trail #189
Delray Beach, FL 33484

Please note that we typically try to respond to customer service inquires within two business days.

You can also submit an online support ticket at the following URL:

[DELETED]
[Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.]

(Be sure to disable any email filters you may have set up, as sometimes users have reported that their email filtering software have deleted our customer service email responses before they had a chance to receive it)

Thank You and we hope to resolve any concerns you may have.

I got an e-mail from these guys nearly 2 months ago for a free iBook. I signed up, completed more than enough offers, printed out and sent in the form over a month ago. Every day when I check the status on their site, it shows that the form hasn't been received yet. I've sent it two more times, just to be safe, but it still doesn't show up. Perhaps certified mail, with a return reciept would be a good idea to make sure it gets there properly.

I signed up inspite of the comments filed at this site. (I've already got an older iPod and could wait to have to file with the BBB etc to get one several months later if it's still free)

I've experienced NO problems so far. I read through the requirements beforehand, so I wasn't surprised by the "complete 2 on this page to get your ipod" only to find 2 more pages similarly. I knew 6 was needed, and I checked the 3rd page to make sure there were some easy offers to complete, not just 2 very expensive ones.

Signed up for Nexiderm, Gleaming White Teeth, Blockbuster, Video Professor, and 2 AOL (broadband and musicnet). 3 totally free, 3 inexpensive.

All of my offers were given credit for very quickly. Infact, I signed up saturday night/sunday morning, and yesterday (tuesday), the site told me that all 6 of the required offers were free, and it gave me a link to the redeption voucher, which is already in the mail. It would have been completed more quickly if I had known that I had to actually sign on to both AOL accounts to get credit, as I was only waiting for those 2 on monday.

Now, I can't guarantee anything, as I haven't received my iPod, but basically all of the concerns listed at this site have not been present in my experience. Perhaps it was largely system errors, and now they've corrected their system so that it works better?

After filing a report with the BBB serving southest Florida, I was contacted by a representative of the eMarket Research Group (getspecialgifts.com) regarding my situation.

She indicated that they were experiencing problems with their systems and, upon researching my file, she found the offers completed. There was some confusion regarding whether two offers were completed in the last category; however, since I completed six offers, she agreed that I was entitled to the iPod.

Whether or not systems issues were the problem, I am dissappointed that I had to go to such lengths to get this resolved. Anyone who is having issues should contact the Better Business Bureau (contact info for BBB and eMarket Research Group is below). This appears to get things moving. I'll update this report when I receive my merchandise. It ain't over till its over.

BBB - Southest Florida
2924 N Australian Ave. , West Palm Beach, FL 33407
561-842-1918 FAX 561-845-7234 info@seflorida.bbb.org
File online at www.bbb.org

eMarket Research Group (dba getspecialgifts.com)
14545 J Military Trail #1
Delray Beach, FL UNITED STATES, 33484

So based on complaints from me and others, the redemption message has been changed so that it does not include the number of offers completed.

Still no reponse to support requests. Filed with the local Better Business Bureau.

The saga continues... Now the redemption link for the iPod offer tells me I have 0 (zero) offers required to qualify for my gift. The following sentence says I don't qualify. Zero requirements left and I don't qualify - I don't follow that logic. Here's the quote from their site:

Our records show that you have not yet completed the minimum number of offers required to receive the gift that you originally requested.

"You must complete 0 more offer(s) to meet the requirements for your Apple iPod 40 GB, click here

After you have completed the specified number of offers to qualify for your gift, you will need to return to this website to generate a security verification email and receive a Gift Redemption Voucher."

TOTAL RUN AROUND!!!

GetSpecialGifts.com operates under the address http://www.emarketresearchgroup.com. This is an entry point to their site (you can find this by clicking through the terms of service and the privacy policy.

This is the address that their SPAM - CLAIM YOUR FREE IPOD - is linked.