Report: #625581

Complaint Review: GLOW - GLOW.COM - Internet Internet

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Submitted: Wed, July 21, 2010
Updated: Wed, July 21, 2010
Reported By: cappy — san francisco California United States of America

Author Not Confirmed

Why?

GLOW - GLOW.COM Internet United States of America

Phone:
Web: www.glow.com
Category: Drugstores

GLOW - GLOW.COM glow Despite my cancellation of the order, they shipped the order anyway. Internet

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I ordered a free trial of the Kronos hair product online from Glow.com. I didn't realize I was clicking through "paid advertising" online. It appeared like a product review article. That's the first of misleading business practices. Then, after placing the order and order having been confirmed, I was provided the fine print about being billed $98.50 +tax for the free trial products if not returned within 30 days.

I tried to contact Glow to cancel my order and to start Glow's return process via e-mail - using the e-mail link from Glow's customer service page. However, my e-mail keeps getting bounced and got the below message from Glow. I am starting to believe that they want to make the cancellation process very difficult so they can bill me $98 + tax!!!

***

THIS IS AN AUTOMATED MESSAGE: PLEASE DO NOT REPLY

Thank you for your email. If you have not been assisted please re-submit your email. We apologize for the inconvenience.

-------- Original Message --------
> From: *****@gmail.com>
> Sent: Thu, 08 Jul 2010 17:10:30 -0700
> To: other@glow.com
> Subject: Other
>
> Name: **********
> Subject: Other
> Order ID: 124*****
> Phone: 415*******
> IP: 12.181.52.*****
>
> Message:
> I want to cancel my order for free trial of Kronos - Order No. 1241****.
>
> I did not see the fine print until after I received the confirmation.

This report was posted on Ripoff Report on 07/21/2010 11:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/glow-glowcom/internet/glow-glowcom-glow-despite-my-cancellation-of-the-order-they-shipped-the-order-anyway-625581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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