Green Tree Financial Group Loan Modification SCAM Newport Beach California

Green Tree Financial Services is a company that claimed to assist homeowners with their mortgage modification procedures. The way they operate is they request all the financial and mortgage information of the homeowners, send you the approval of a pre-qualification and then they request a fee for the services they will perform to negotiate a refinance with the loan holder / mortgage company. My husband and I paid the fee for the modification of our 2 properties in Connecticut, we felt comfortable as the contract we were signing with Green Tree specified that if our modification was denied we would get a full refund of the fees paid. The process up until the collection of the fee was great, with short responsive time from our modification specialist Jim Bradley. After they got the checks (a total of $4980) and cashed them is when our troubles started. Green Tree made an initial contact with our mortgage company to inform them of our modification request, and even though Green Tree had received all the documentation that was needed for the modification, our mortgage company claimed that they had not forwarded such documentation to them. Since Green Tree Financial advised us not to talk directly with the mortgage company, with every call from the mortgage company we tried to refer back to our Green Tree rep, but making several calls at different times of the day did not help because we could never reach an individual, but rather an answering machine, several messages later and several days later a Green Tree rep would call us back to try to resolve the issue. And in this manner our case was outstanding from December of 2013 to May of 2014, when my husband decided to deal directly with the mortgage company schedule weekly calls, and provide to them directly the paperwork they were requesting. Now both loan modifications have been denied, and we have contacted Green tree several times to get our money back but we are not getting the proper response to get the refund.