Report: #747578

Complaint Review: Hannah Direct - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Thu, June 30, 2011
Updated: Thu, June 30, 2011
Reported By: guest — WAKE FOREST North Carolina United States of America

Author Not Confirmed

Why?

Hannah Direct Internet United States of America

Phone: 1-888-837-1424
Web: http://www.hannahdirect.com/
Category: Customer

Hannah Direct Poor Customer Service Internet

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I was very excited to find hannah direct and I ordered an expandable coupon file from them. There were several different colors it came in and I wanted the green color but it said it was out of stock, so I ordered the purple (which said "in stock"). I was told it would take 5-7 business days for me to receive my shipment.

Over two weeks went by and I called the company to tell them I had not received my order. They said that the purple was out of stock when I ordered and someone just forgot to mark it correctly on the website. I explained to them that I chose purple because it was in stock and I wanted the product ASAP. They said that I should receive my order within 1 week and that was the end of it (I have yet to receive it so we will see if it comes this week). They never offered to refund the shipping cost or do anything that I call good customer service.

I was very disappointed that they did not contact me to let me know that what I purchased was out of stock and would take longer. I had to call them and when I did, they did not try to make it right. I was going to tell all my coupon friends about this company but I definitely won't recommend this company to anyone.

This report was posted on Ripoff Report on 06/30/2011 12:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hannah-direct/internet/hannah-direct-poor-customer-service-internet-747578. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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