Harry And David Sent us bad fruit and cheese and refused to correct the situation. Poor customer service! Medford Oregon

I worked for the company as a seasonal employee and was very impressed with their customer service in handling any complaint. Any item received damaged was replaced NO questions asked and the attempt was to give the customer complete satisfaction.This service was given to both the buyer and recipient of any item.

This story does not ring true from what I witnessed in my month of seasonal work with the company. They have exceptional products and although it seems expensive at first glance, the abundant coupon deals providing everything from 25% off and free shipping provide a very convenient and quality gift giving/receiving experience. They have many loyal customers that shop by phone and online with them year after year and in doing so they avoid crowds, the hassle of the post office and get a great deal.

My only suggestion to the company would be to train their employees more thoroughly before they put them into action and pay them better so that they can retain a good core group of quality employees to help them achieve their mission. In doing that they might avoid what appears to be a rogue situation as described.

Our experiences with Harry and David have been so bad we ended up insulting friends last year who gave us a subscription.

Two years ago an employer sent a very large basket - at least 25% of the produce had visible mold. Yuch!! A phone call told us we had probably mistreated the products to cause this!

Last year a very good friend sent a subscription. The moment I received the email from H&D, I responded that I wanted my friend to be given a full refund, and explained why. Guess what... "Sorry, it has been shipped."
I would NEVER recommend these folks to anyone, let alone subject a friend to their mediocre, overpriced products.

Take the effort and go to your locak produce store. You will get better products (if you take the time), and pay a lot less. Plus, no one will have to deal with the Harry and David Corporate Monster.

I worked a Holiday season for Harry and David, and I have to say- in the week long training class they gave me, the number one thing they taught to me was... No questions asked send a replacement ASAP!

I appreciate your efforts, but I am not willing to provide my contact information via the Internet. As I explained earlier, after three attempts to rectify the issue via phone calls to Customer Service, I tossed the products and the box that contained the order number and vowed to never again deal with Harry and David.

May I have your order number so that I may take a look at it or your last name?

This is in response to the Harry and David employee who responded. I appreciate your response, however, I spoke to three (3) different employees (one was a Manager) at Harry and David's and they were provided with the order number. I even had to go out and look through my trash to get the original box because initially, they were not interested in even having a discussion about the bad products. Fortunately, we still had the box in the trash and once the Manager was provided with the order number, she reiterated that it was nothing she could do. My only guess is that after having spoken to at least 3 people in Customer Support, you are only responding because I have exposed the poor Customer Support of Harry and David's and the fact that you do not honor your written guarantee.

This is in response to the Harry and David employee who responded. I appreciate your response, however, I spoke to three (3) different employees (one was a Manager) at Harry and David's and they were provided with the order number. I even had to go out and look through my trash to get the original box because initially, they were not interested in even having a discussion about the bad products. Fortunately, we still had the box in the trash and once the Manager was provided with the order number, she reiterated that it was nothing she could do. My only guess is that after having spoken to at least 3 people in Customer Support, you are only responding because I have exposed the poor Customer Support of Harry and David's and the fact that you do not honor your written guarantee.

I have worked for this company for a long time. I have to apologize for the way you were treated. Please do call us back with your order number, last name zip code, phone number some way we can look up your order. Not knowing the whole conversation you had with the representative, the only reason they would "deny" a replacement is IF & only IF they did not have an order to send the replacement out on. If you think that the person that gave you the gift bought it at a store let the representative know that. Again I apologize on behalf of all Harry & David employees. Please do call us back as we DO HAVE the strongest guarantee in the business.