Report: #480033

Complaint Review: HMS Homesure Services - Fort Lauderdale Florida

EDitorial Comments

WARNING!
Do not buy masks
from unknown
unreliable websites!

Coronavirus Covid-19
order masks now??

Political Signs Must Go!

EDitorial Comment
ED Magedson – Founder
Ripoff Report

Flood Damaged Vehicles
Unscrupulous Auto Dealers

How to identify hurricane
damaged trucks, cars RV's
motor cycles boats:
Ripoff Report Investigates

HELPFUL RESOURCES
Covid-19 coronavirus

Identifying coronavirus
Covid-19 rip-off scams

Featured Ripoff Reports

View More Recent
Featured Reports

Past Featured Reports

Don’t let them
Get away with it!

Make sure they make
the Ripoff Report!

EDitorial Comments

Wichita Kansas Attorney
Brad Pistotnik Indicted

Cyber Attacks & Content
removal scheme against
Ripoff Report

Ripoff Report Investigates

Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions

Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report

Ripoff Report Investigates!

Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Don’t click on those slick Ads!

Phony Ad using Ellen DeGeneres
& hundreds of other A-list Stars...

Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years

WHAT IS YOUR STORY?
ARE YOU A VICTIM?
FORMER EMPLOYEE?

WE WANT TO HEAR IT!
Contact Our Team Now!
CLICK HERE

What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created.

Better Business Bureau
What Consumers need to know

20/20 exposes the real BBB

In The Media

See more videos

We Need Your Help!

Learn More Here

Ripoff Report is Xcentric Ventures

Submitted: Fri, August 14, 2009
Updated: Tue, June 15, 2010
Reported By: Bryan — Frederick Maryland USA

Author Not Confirmed

Why?

HMS Homesure Services Fort Lauderdale, Florida United States of America

Phone: 888-432-10
Web:
Category: Home Warranty Companies

HMS Homesure Services, Inc. Refuses to do the necessary work on the air conditioning -- even at the hottest part of the summer! Fort Lauderdale Florida

*Consumer Comment: Another victim of Homesure

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

Show customers why they should trust your business over your competitors...

Add Rebuttal to this Report

File New Report

← Is this

Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.

How to fix
Ripoff Report

If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Last Friday evening, my air conditioner failed. First thing Saturday morning, I called HMS to place a claim. They told me that someone would be calling me later that day to make an appointment to check the unit.

Late that afternoon, no one had called yet, so I called HMS back again, and was given a different company. When that company did not call me back either, I called HMS yet again and was told they would cover whatever company I would select.

I found a local contractor who agreed to come out first thing Sunday morning. While he was a little late, he quickly diagnosed the problem as a burned-out fan motor. He called HMS, as requested, to report the problem and request permission to do the work.

Here begins the procrastination of HMS. They said they would have to wait until business hours (M-F) to approve the claim -- even though the temperature on Sunday was forecast to reach 98 degrees in high humidity.

I called them each day, not getting anywhere. On Wednesday, I was told that my contractor was approved to do the work, but that he would have to use HMS's part, and they would need 24-48 hours to locate the part. Of course, the claims department is sleeping in air conditioned houses and has no real motivation to get the work done.

I called back today (Friday) since it has now been over 48 hours without any return call. I asked to speak with a supervisor, waited on hold for about 15 minutes, and was finally hung up on by Cindy of HMS. (I was not rude in any way, just persistent.)

I called back again (after waiting futilely for a return call) and was allowed to speak to the claims department. The man there (Jason, I think) is the least kind person I spoke with in this whole experience so far. He did say that HMS would agree to pay me for the contractor's labor plus the cost they (HMS) had for the part. When I asked how much money that would be, I was told that only the parts department would have that information.

I asked to speak to someone in the parts department. He told me that this department does not speak with customers! I was incredulous at this reply. Perhaps even more frustrating, though, was his promise (I made him promise) to call me back after he spoke with the parts department to get the cost of the fan motor. Of course, that was three hours ago, and I have yet to hear from anyone at HMS.

This has actually been a pattern. In spite of repeated promises, they have NEVER called me. They have hung up on me, but not returned a call -- even when they have the word (four different times!)

From my admittedly limited perspective, I believe this company is nothing but a sham. Their goal appears to make me wait so long that I give up and pay for the work myself. They also appear to want to make the process as painful as possible to accomplish that goal. I would recommend that you stay away from this company.

This report was posted on Ripoff Report on 08/14/2009 02:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hms-homesure-services/fort-lauderdale-florida-33355/hms-homesure-services-inc-refuses-to-do-the-necessary-work-on-the-air-conditioning-e-480033. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on HMS Homesure Services

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal

Respond to this report!

Also a victim?

Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:

0Author

1Consumer

0Employee/Owner

#1 Consumer Comment

Another victim of Homesure

AUTHOR: Antonio - (United States of America)

SUBMITTED: Tuesday, June 15, 2010

POSTED: Tuesday, June 15, 2010

I too have been jerked around by this company. Signed on over a year ago and this year my air conditioner stopped working. It has been a month now and in that time this company has not contacted me once and each time I called them they have my issue in a different step of the process. They are a disgrace and I will be cancelling the policy as soon as I my air conditioner is replaced (if I survive the 95 degree heat!).

If you're considering a policy with this company save yourself the money and extreme frustration. I do wish there was a way to get them out of business.

Respond to this report!