HPINSTANTINK hp instantink instantink.hpconnected.com fraudulent charges Internet

HP instant ink is charging us random printings

I had printed 3 pages (one sided) the other day and they made it 8, I had just caught this today and contacted them. I told them I have video surveillance in my home that will prove this and that fraudulent charges are serious to me (especially that I had this for a year now and had received charges of 10+ extra for "going over the page limit" when I am paying for the 100 pages as is). The chat support specialist named "ICE" said that I should re-look at my pages and I said I have and he said he can send me a copy of the "on terms of agreement on your account page." I said clearly, you're not looking to resolve anything for me and I don’t want to have to contact the BBB or report this as a scam. And he replied with "Sure, I will respect your decision on that." I then stated I wanted to speak with someone else and he/she took my phone number, and no one has called since. 

I have screen shots of this bizarre encounter as well. I would not recommend using this service, just save 5 dollars a month to the side if you cannot afford it at once or signup for amazon refill for every few months