Report: #1436380

Complaint Review: HPINSTANTINK -

  • Submitted:
  • Updated:
  • Reported By: Newbie Reporter — Georgia United States
  • HPINSTANTINK United States

HPINSTANTINK hp instantink instantink.hpconnected.com fraudulent charges Internet

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HP instant ink is charging us random printings

I had printed 3 pages (one sided) the other day and they made it 8, I had just caught this today and contacted them. I told them I have video surveillance in my home that will prove this and that fraudulent charges are serious to me (especially that I had this for a year now and had received charges of 10+ extra for "going over the page limit" when I am paying for the 100 pages as is). The chat support specialist named "ICE" said that I should re-look at my pages and I said I have and he said he can send me a copy of the "on terms of agreement on your account page." I said clearly, you're not looking to resolve anything for me and I don’t want to have to contact the BBB or report this as a scam. And he replied with "Sure, I will respect your decision on that." I then stated I wanted to speak with someone else and he/she took my phone number, and no one has called since. 

I have screen shots of this bizarre encounter as well. I would not recommend using this service, just save 5 dollars a month to the side if you cannot afford it at once or signup for amazon refill for every few months

This report was posted on Ripoff Report on 03/28/2018 03:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hpinstantink/hpinstantink-hp-instantink-instantinkhpconnectedcom-fraudulent-charges-internet-1436380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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