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Report: #1351814

Complaint Review: Hydramatrix MD - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Anna — Chicago Illinois USA
  • Author Not Confirmed What's this?
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  • Hydramatrix MD Nationwide USA

Hydramatrix MD Sneaky! Unauthorized charges emeryville California

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I did not order from this company this was an add on to another company's free trial. The first company who I gave my credit card information to was authorized to charge my account for the shipping $3.97. RESVIBRANT used that same credit card information and shipped me their product without my authorization. Furthermore I called them when they charged my account $88 they explained that I had a free trial. I had received their product 2 or even days days prior to that-they stated they start the countdown as soon as the product was ordered. I was not aware nor did I read anywhere that they would charge me $88 if I did not call them within the 14 day trial to cancel. The second item was unwanted and I did not order it to begin with . these 2 companies have the same address, however different business names & different phone numbers but used my same credit card that I authorized one company to use but not the other. I had to call customer service 2x and they claimed they would give me an employee discount and charge me 44. They acted like this was a big deal and I should feel lucky. Um,no. I told them I want to return it and wanted a refund d. They claimed they couldn't. I threatened to call my lawyer. A couple hrs later they wrote me with instructions on how to return the products. It was so sketchy from the beginning. Horrible customer service. Take advantage of people.

This report was posted on Ripoff Report on 01/24/2017 08:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hydramatrix-md/nationwide/hydramatrix-md-sneaky-unauthorized-charges-emeryville-california-1351814. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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