Ikea Ripoff - Customer Service Liars!

Ordered two wood file cabinets.  They came in 4 massive and heavy boxes.   Upon opening, both file cabinets were damaaged.   I called customer service, after a 30 minute wait to speak to someone they told me they would pick up the items and give me a full refund once they receive the items back. 

They told me that there scheduling deptartment would call me within 48 hours.   It never happened.  I called back, after being on hold for an hour - they told me the trucking company would call me within 48 hours.  It never happened.  After 10 more phone calls to Ikea, totalling over 4 hours in wait time - I still cannot get the pickup scheduled.  The issue of course is they will not give me a refund until they receive the merchandise back - but they refuse to pick it up!   Horrible company, do not buy anything online as you have no recourse.