Imperial One Limousine Bad Customer Service, Rip Off, Dishonest Clearwater Florida

I hired Imperial One for my daughters Junior Prom and for 15 of her friends. Needless to say I rate this experience an F.

We hired Imperial One Limo for our daughters Junior Prom and 14 of her friends. When the limo was coming down the road, we thought it was strange that it was diesel driven. We were shocked to learn it wasn't but in fact there was something happening to the engine. The driver got out, and told us the air was not functioning properly. We live in Florida, it was 85 degrees, and the girls spent a fortune on their hair and make up. We addressed this right away with the office, and they made it sound like it was no big deal. Said they would talk to me about it on the following Tuesday.

The driver and I had a conversation and it seems no one knows their real names either. They have given me several names and the driver even sent a text to the office to ask who "Bob was" that was helping me. Apparently Bob quit a month before, yet he is who I was speaking to. They did offer a less expensive limo, did not offer a refund, but the limo offered would only hold 14 of the 16 kids. How was this to work? No one seemed to think this was an issue. I sent an email today and the response I got back was that the presidents limo breaks down to; complete with attached videos of such. This DOES NOT MAKE IT OK!!! 

See below:

Mrs. Kinney,

We take our client's special events seriously and try very hard to prevent issues from occurring. Unfortunately when your dealing with vehicles or anything mechanical- they sometimes fail to perform as desired. We are sorry your group was inconvenienced in any way. 

Let us address the specifics of your email: 

Firstly there most definitely is a 'Bob' he has been here over 2 years. You spoke with Bob at one point and also spoke with me (Devin). Here is a link to show you who Bob is - http://imperialonebob.homestead.com/ 
As far as sending a limo that had a problem. We did not know in advance that the limo was having a problem. The limo only began to idle rougher than normal just as it was preparing to leave. Just a few days before it took a group all the way to Ocala and back with no issues and the AC was working fine at that time. As far as the vehicle goes it is now running perfectly. A VCT Solenoid (Variable Cam Timing) developed a problem. The limo did not have a 'faulty' engine and completed the event just fine, except for the AC. You were offered a replacement vehicle at the very beginning of your event which you declined. Vehicle failures happen all the time- the President of the United States limo has broken down on multiple occasions. 

President Obama's limo breakdowns: 

https://www.youtube.com/watch?v=AlxSgkjUPW8

http://www.dailymail.co.uk/news/article-2296295/Obamas-limo-towed-away-Israel--1-5m-Beast-breaks-driver-uses-GAS-instead-diesel.html

And here is one where President Bush had his limo break down (engine failure): https://www.youtube.com/watch?v=AzJoRGTKuOE

If the entire US Government can't keep a limo from breaking down or predict when it will happen how do you expect us to do so? Your entire email takes an accusatory tone, implying that something was intentionally done wrong to you. No one intended for your group to have a problem. If you remove the emotions- the simple fact is this: We provided service to you, the limo was more noisy than it normally would have been and the AC for some reason stopped functioning properly. 

We do have every desire to make the situation right and I will call you in a moment to discuss this.
Please extend our apologies to the entire group for their inconvenience. 

Devin     (Less)