Interface / Interface Network Unmarketable pictures, horrible clothing & hair stylist and lied about being agency! Gaithersburg Maryland

I have attempted to contact the e-mal address provided twice with no success. And when I called the client services phone number for Interface, I still given the run around. I was told that since the pictures where taken, I do not qualify for a refund. (Nevermind the fact that I am unable to use them for the intended marketing purposes.) It appears that the nice response submitted on the website was just for appearence purposes and not to really assist me with this ongoing issue. 

The Compcard shown is just for show. I was shown an entire book of what appeared to be high quality photographs and compcards. However, that is not what I received. Keep in mind that these are not physical photographs but merely electronic photographs that I would have to print myself if I had access to them. This is the whole purpose of my complaint. I did not get what was promised or what I paid for. My daughter did not recieve different looks for the photographs even though the clothes where availible. My daughters hair was styled the same in the majority of the looks and hot mess in one of the looks. I was told that they would photo shop only what was being put on the compcard which meant I would have to pay yet more money. If an organization has a quaility staff of stylist, make-up artist, and photographers, there show not be a need for extensive photo altering.The only thing that should be corrected is skin imperfections and things of that nature.

Please see the InterFACE Maryland Compcard example below, as proof of our professional photoshoot services.

Dear Michelle,

We sincerely apologize for the experience you had with InterFACE. We are immediately working to fix this event and ensure it never happens again.

If you could please send us your photoshoot pictures to socialmedia@interfacetalent.com as proof, we will work on refunding and/or giving you a top-tier photoshoot immediately.

We only ask you to send us your pictures as proof because other talent companies have taken to slandering us on sites, like Ripoff Report, trying to falsely hurt our reputation.

After receiving your complaint we contacted our Maryland staff about their obvious failure to deliver the superior standard of customer service we promise. The Maryland location is our newest location and, having just recently opened, it’s likely your negative photoshoot experience was caused by a temporary stylist.

You can see attached below another InterFACE compcard from the same Maryland location. In it our client, Aliyah, looks beautiful and the compcard is obviously the result of a successful, professional and cared-for photoshoot.

Again we apologize for your experience. Please send us your photos at socialmedia@interfacetalent.com so we canfix this immediately. 

Sincerely, 

InterFACE Client Support