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Report: #1273210

Complaint Review: Ooma - Palo Alto California

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  • Reported By: LongTermVOIPer — sugar grove Illinois USA
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  • Ooma 1880 Embarcadero Rd Palo Alto, California USA

Ooma, Inc. User interface is chuck full of premium up-charge bombs. Palo Alto California

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User interface is chuck full of charge-up bombs! Oomas "FREE" service starts out at $60 per year and one wrong click on the user interface and WHAM*!#% $200/ year (starting point) for the same services you were getting for free....Oops I mean $60.  Two wrong clicks could land you above $400/ year on their "FREE" phone.

I called customer service on the day they charge me for an unknown "click" (caller block feature), (had 17 old blocks not charged.  Customer service said, "you click we charge and will not reverse charges".

 

Ooma's unforgiving data handshake with their server send a VERY ANNOYING "beep" (like your being recorded)to the ones at the other end of the conversation.  This "beep" comes from the server getting lost and needing to be re-synced with your equipment.

 

As a side comment on Ooma's claimed "#1 VIOP service" with only 600,000 customers falls far short of MagicJack's near 3,000,000 and charging less than $40/ year for the same service (more if 911 service). Plus MagicJack's App on your cellphone to receive and make WiFi or data calls explains why Ooma tanked on their stock offering to the public (IPO).

This report was posted on Ripoff Report on 12/09/2015 09:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ooma/palo-alto-california-94303/ooma-inc-user-interface-is-chuck-full-of-premium-up-charge-bombs-palo-alto-california-1273210. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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