Ooma.com I ported my number to another provider. Ooma closed off access to my Ooma account, then added a phantom number to my account to continue billing me. Sunnyvale California

I ported my Ooma phone number to another home phone provider. I tried going into my Ooma.com online account to cancel the account, but my access was closed. I had no access to the Ooma account to make changes. All the while, Ooma simply added another phone number in place of the ported out number so I could continue being billed. I was never notified this was happening.

When I called to cancel my account, I was forced to go through an option tree script by the rep. I had to reject option after option for Ooma to convince me to keep my equipment connected somehow and obviously keep the billing continuing. I finally had to threaten to file a report with the state Attorney General's office of consumer protection before the account was finally terminated and the call ended.

Beware of this company. Use at your own risk.