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Report: #1431610

Complaint Review: Ooma.com - Sunnyvale California

  • Submitted:
  • Updated:
  • Reported By: roadrunner5 — Florida United States
  • Ooma.com
    525 Almanor Avenue, Suite 200
    Sunnyvale, California
    United States

Ooma.com I ported my number to another provider. Ooma closed off access to my Ooma account, then added a phantom number to my account to continue billing me. Sunnyvale California

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I ported my Ooma phone number to another home phone provider. I tried going into my Ooma.com online account to cancel the account, but my access was closed. I had no access to the Ooma account to make changes. All the while, Ooma simply added another phone number in place of the ported out number so I could continue being billed. I was never notified this was happening.

When I called to cancel my account, I was forced to go through an option tree script by the rep. I had to reject option after option for Ooma to convince me to keep my equipment connected somehow and obviously keep the billing continuing. I finally had to threaten to file a report with the state Attorney General's office of consumer protection before the account was finally terminated and the call ended.

Beware of this company. Use at your own risk.

This report was posted on Ripoff Report on 02/27/2018 07:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/oomacom/sunnyvale-california-94805/oomacom-i-ported-my-number-to-another-provider-ooma-closed-off-access-to-my-ooma-accoun-1431610. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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