IRN Payment Systems NATIONAL BUREAU OF MERCHANT SERVICES WE HAVE BEEN BAMBOOZLED - Agreements not honored, Phone calls unanswered, faxes ignored, no response at all Westbury, New York

This letter that I sent to IRN earlier this week pretty much says it all National Bureau of Merchant Services
 
Good Afternoon,

We have not gotten off to a good start.

As part of your original offer to DeBoise Auto Body, you agreed to reimburse 50% ($250.00) or the $500.00 cancelation fee that we incurred with Electronic Merchant Systems. I faxed part of Februarys bank statement as proof of payment as requested in early March.

No response

Numerous phone calls went unanswered.

Numerous messages were unreturned.

I have also called with questions regarding check #9999 withdrawals from our bank account that occurred on 2/8, 4/2 and 4/18  each for $54.65.

Numerous phone calls unanswered.

Numerous messages unreturned.

Numerous faxes ignored.

No response at all.

I am thoroughly frustrated with the transition to making you our credit card processor. Your lack of response is no way to run a business, never mind a SERVICE business.

I spent some on line time this morning reading complaints and bad reviews about IRN &NBMS. Many of them sounded exactly like the problems I am having. Obviously, I should have read them before being taken in by your sales staffs spiel. Assuming I do not hear from you, I will be spending time later this week writing my own NBMS reviews and complaints since it seems thats all you will respond to.

I am so regretting making this change.

I hope to hear from you,