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Report: #202475

Complaint Review: Lady Of America Fitness - New Port Richey Florida

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  • Reported By: New Port Richey Florida
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  • Lady Of America Fitness 5213 US Highway 19 New Port Richey, Florida U.S.A.

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I was in the process of seeking reimbursement for months in which I had not used my gym from January to March. The billing center kept charging me(direct withdrawal from my checking account) even after I told them I wanted to freeze my account until July as I would traveling and unable to use the facilities. In the middle of that mess my original gym sold it's memberships to a gym about 20 minutes away that used the same billing company, this was in May. The billing company gave me the new Lady of America fitness owner's contact information.

I called Betsy Rutkowski (owner) who explained to me that the gym was sold and now my membership was with her gym. She would not give me a refund as I was originally seeking but would give me a 4 month credit and would "freeze" my account until July as I requested. She said to come and see her the first week of July to get started. Betsy froze my account so I was not charged May or June.

I went into the gym the first week of July to speak to Betsy and make sure I would be able to use my 4 month credit. She coincidentally was on vacation and no one that could make managerial decisions were available for a week. So I planned to come back the day she got back to work. The day before my appt with her my checking account was charged for the month of July from the gym. This didn't make sense since I had a 4 month credit coming to me (That technically I had already paid for). Come to find out from Betsy she would not honor her agreement of crediting me the 4 months unless I signed a 3 year contract with her gym. She did not mention the lengthy contract in original conversation in May, so now I was stuck with 5 months of gym time I had paid for and not gotten to use.

She took advantage of the situation and manipulated her offer to get me to sign a long term gym contract. If I had known this was her answer to help me I would have cut my losses back in May and saved a lot of time fighting this. She was rude and does not practice good business. The day she told me I had to sign a 3-year contract I terminated my membership.

This past week I did receive reimbursement for the month of July only. Although this helps- the fact still remains that I was asked to run in circles for $250 in membership fees. I will never go back or would I ever recommend her gym to anyone. In fact I highly discourage it for the way she treats her clients. I have learned to get promises and agreements in writing as I know now not to count on business people, such as Betsy to keep their word.

Corinne
New Port Richey, Florida
U.S.A.

This report was posted on Ripoff Report on 07/23/2006 07:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lady-of-america-fitness/new-port-richey-florida-34652/lady-of-america-fitness-ripoff-will-never-go-back-to-this-gym-dishonest-owner-new-port-r-202475. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
4Employee/Owner

#4 REBUTTAL Owner of company

Did the best we could under the circumstances.

AUTHOR: Robert - (U.S.A.)

POSTED: Wednesday, August 09, 2006

This member had a membership with Ladies Fitness Express. Her membership was transferred to our gym at Lady of America in May 2006. The member contacted us at that time to discuss a problem she was having with the previous gym. There was apparently a dispute with the previous owners regarding a freeze she had requested. After reviewing the members file and contacting the processing center, we found there were requests from the member, but that they were never authorized or accepted by the gym in which she was a member.

As a courtesy, we offered to freeze the member's payments due for May and June until she got a chance to come back in town, even though payment was clearly due according to her contract. When we met, her July payment had been processed.

The member stated that she was due 4 months of membership for free. After thorough review, we could find no verification that this was due, and we had already frozen her membership in May and June. We offered three options.

1.) We could offer her 4 months for free, and to lower her monthly payments by $10 per month, if she renewed her membership into our current 36 month special.

2.) She could remain with the same payment and remain in a month-to-month agreement. However, that would not include any free months, just the two frozen months that she was already given.

3.) We explained that she was currently in a month-to-month membership. That meant she had the right to cancel at any time with 30 days notice. We offered that if this was the option that she wanted, we would waive the 30 days notice and return her July payment.

This is the best we could do since the entire dispute had taken place with the previous gym and previous owners and no written documentation was available. The member chose to terminate her agreement. We waived the 30-day notice and returned her payment as promised. Lady of America never received any monies regarding this member and released her of her agreement upon her request.

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#3 REBUTTAL Owner of company

Did the best we could under the circumstances.

AUTHOR: Robert - (U.S.A.)

POSTED: Wednesday, August 09, 2006

This member had a membership with Ladies Fitness Express. Her membership was transferred to our gym at Lady of America in May 2006. The member contacted us at that time to discuss a problem she was having with the previous gym. There was apparently a dispute with the previous owners regarding a freeze she had requested. After reviewing the members file and contacting the processing center, we found there were requests from the member, but that they were never authorized or accepted by the gym in which she was a member.

As a courtesy, we offered to freeze the member's payments due for May and June until she got a chance to come back in town, even though payment was clearly due according to her contract. When we met, her July payment had been processed.

The member stated that she was due 4 months of membership for free. After thorough review, we could find no verification that this was due, and we had already frozen her membership in May and June. We offered three options.

1.) We could offer her 4 months for free, and to lower her monthly payments by $10 per month, if she renewed her membership into our current 36 month special.

2.) She could remain with the same payment and remain in a month-to-month agreement. However, that would not include any free months, just the two frozen months that she was already given.

3.) We explained that she was currently in a month-to-month membership. That meant she had the right to cancel at any time with 30 days notice. We offered that if this was the option that she wanted, we would waive the 30 days notice and return her July payment.

This is the best we could do since the entire dispute had taken place with the previous gym and previous owners and no written documentation was available. The member chose to terminate her agreement. We waived the 30-day notice and returned her payment as promised. Lady of America never received any monies regarding this member and released her of her agreement upon her request.

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#2 REBUTTAL Owner of company

Did the best we could under the circumstances.

AUTHOR: Robert - (U.S.A.)

POSTED: Wednesday, August 09, 2006

This member had a membership with Ladies Fitness Express. Her membership was transferred to our gym at Lady of America in May 2006. The member contacted us at that time to discuss a problem she was having with the previous gym. There was apparently a dispute with the previous owners regarding a freeze she had requested. After reviewing the members file and contacting the processing center, we found there were requests from the member, but that they were never authorized or accepted by the gym in which she was a member.

As a courtesy, we offered to freeze the member's payments due for May and June until she got a chance to come back in town, even though payment was clearly due according to her contract. When we met, her July payment had been processed.

The member stated that she was due 4 months of membership for free. After thorough review, we could find no verification that this was due, and we had already frozen her membership in May and June. We offered three options.

1.) We could offer her 4 months for free, and to lower her monthly payments by $10 per month, if she renewed her membership into our current 36 month special.

2.) She could remain with the same payment and remain in a month-to-month agreement. However, that would not include any free months, just the two frozen months that she was already given.

3.) We explained that she was currently in a month-to-month membership. That meant she had the right to cancel at any time with 30 days notice. We offered that if this was the option that she wanted, we would waive the 30 days notice and return her July payment.

This is the best we could do since the entire dispute had taken place with the previous gym and previous owners and no written documentation was available. The member chose to terminate her agreement. We waived the 30-day notice and returned her payment as promised. Lady of America never received any monies regarding this member and released her of her agreement upon her request.

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#1 REBUTTAL Owner of company

Did the best we could under the circumstances.

AUTHOR: Robert - (U.S.A.)

POSTED: Wednesday, August 09, 2006

This member had a membership with Ladies Fitness Express. Her membership was transferred to our gym at Lady of America in May 2006. The member contacted us at that time to discuss a problem she was having with the previous gym. There was apparently a dispute with the previous owners regarding a freeze she had requested. After reviewing the members file and contacting the processing center, we found there were requests from the member, but that they were never authorized or accepted by the gym in which she was a member.

As a courtesy, we offered to freeze the member's payments due for May and June until she got a chance to come back in town, even though payment was clearly due according to her contract. When we met, her July payment had been processed.

The member stated that she was due 4 months of membership for free. After thorough review, we could find no verification that this was due, and we had already frozen her membership in May and June. We offered three options.

1.) We could offer her 4 months for free, and to lower her monthly payments by $10 per month, if she renewed her membership into our current 36 month special.

2.) She could remain with the same payment and remain in a month-to-month agreement. However, that would not include any free months, just the two frozen months that she was already given.

3.) We explained that she was currently in a month-to-month membership. That meant she had the right to cancel at any time with 30 days notice. We offered that if this was the option that she wanted, we would waive the 30 days notice and return her July payment.

This is the best we could do since the entire dispute had taken place with the previous gym and previous owners and no written documentation was available. The member chose to terminate her agreement. We waived the 30-day notice and returned her payment as promised. Lady of America never received any monies regarding this member and released her of her agreement upon her request.

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