Complaint Review: Laptop Charger Factory - Internet
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- Author Confirmed
- Laptop Charger Factory Internet USA
- Phone:
- Web: www.laptopchargerfactory.co.uk
- Category: Computer Dealers
Laptop Charger Factory Sent wrong goods to what I ordered Internet
*Author of original report: Refund from Laptop Charger Factory
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On the 14th July 2015 I ordered a Motorola Xoom MZ604 charger and paid for 2 day delivery, on the 16th July it did not arrive so I got back onto the website and chatted online with a bloke called James and he said it would not arrive till Monday 20th July 2015 and said he would refund the difference in postage which I have received into my credit card bank on the 17th July 2015.
On Saturday 18th July 2015 I received a charger which was completely different to what I ordered it had a micro USB connector and the Motorola Xoom does not charge through the USB. I phoned them and told them this and they said this is what I ordered.
I then went back and forth with e-mails sending pictures of what I ordered and what they sent me. I am still waiting for the return label to send the wrong one back and have received nothing.
They said when they get the item back they are going to deduct 20% off the refund which is all wrong because they sent me the wrong item in the first place, I ordered the correct item.
I want to take them to the Trading Standards for wrong description of the item that I ordered on their Website.
I sent them an e-mail today asking for the return label so I can send it back, this has been going on since Saturday, they have just sent me another e-mail to say they have forwarded a request for return label and will be e-mailed to me one they receive it.
This report was posted on Ripoff Report on 07/21/2015 04:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/laptop-charger-factory/internet/laptop-charger-factory-sent-wrong-goods-to-what-i-ordered-internet-1243213. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Refund from Laptop Charger Factory
AUTHOR: - ()
SUBMITTED: Monday, July 27, 2015
After towing and throwing with the company with e-mails and a phone call to my credit card company and going on the internet to find out about misreputation of goods.
I told them that under the 'sale of goods act 1979' that they should give me the full refund of the product and not take off 20% restocking charge.
They have finally refunded my money back of £19.39 for the item and said that I could keep the wrong one as goodwill.
I lost out on the postage of £5.10 but that as will be.
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