Complaint Review: Lavu Inc - Internet
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- Author Confirmed
- Lavu Inc Internet USA
- Phone: 1.855.767.5288
- Web: https://www.lavu.com
- Category: Software
Lavu Inc POSLavu Charged £800 for a service that they never provided. Internet
*Author of original report: Issue fully resolved
*Author of original report: Reply to POSLavu 5 October 2015
*UPDATE Employee: Lavu Response
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I signed up for a free trial of POSLavu and was required to enter my credit card details. Duirng the sign up I received an error message and an account was never created. I waited to see if there would be any notification and meanwhile found point of sale software that worked well, which I still use today in three cafes.
When I checked my credit card bill I found the charge of £800 and contacted POSLavu. A very nice person named Tiffany said that there had been some error, that they had recieved the money, but as no account had been created, I was never notified. She said she would get the accounts to sort out a refund. Accounts said they couldn't help because my credit card had since expired. I said that I would accept Paypal or any other payment gateway that they chose. They refused to refund me.
I tried Tiffany again and she got the CEO of POSLavu to contact me. He was particularly unhelpful.
I have been charged for a service that I never received. My advice is do not sign up for their free trial. Do not deal with this company, they acknowledge wrong, but refuse to rectify it. It is an unethical company.
This report was posted on Ripoff Report on 09/27/2015 10:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lavu-inc/internet/lavu-inc-poslavu-charged-800-for-a-service-that-they-never-provided-internet-1257519. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Issue fully resolved
AUTHOR: - ()
SUBMITTED: Tuesday, June 07, 2016
Bridget O'Rourke, Customer Service Director of POS Lavu Inc., sent through a full refund today via Paypal. I don't know why it took so long, but now believe that there was no ill intent. I imagine that in a fast growing company with a lot of competition, the case of an unexplained and unique webserver glitch kept slipping down the priority list.
Bridget dealt with the case with tact and perseverance, occasionally letting me know that she was still working on it.
I take back my assertion that the company is unethical. I now think they are just overworked.
#2 Author of original report
Reply to POSLavu 5 October 2015
AUTHOR: - ()
SUBMITTED: Sunday, October 18, 2015
On 5 October 2015 I sent the following replay to POSLavu:
Hello Alexis,
Thank you for your prompt response. I do recall the attempts to pay. I have received payments from other companies, individuals and have made transfers myself with this bank account. I don’t understand how a billing system being unable to make payments via Paypal is a valid excuse. As I have stated before, I am happy to receive the refund through any gateway or bank. Perhaps we could try again?
I provide you with the international banking details for three bank accounts in three different countries below:
[information removed]
Please let me know how and when you have made the payment.
Cheers,
Michael
Two weeks later and I haven't received a reply or a refund.
#1 UPDATE Employee
Lavu Response
AUTHOR: B. O'Rourke - Director Customer Support, Lavu - (USA)
SUBMITTED: Friday, October 02, 2015
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