Complaint Review: life quality pharmacy - Internet
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- Author Not Confirmed
- life quality pharmacy Internet United States of America
- Phone:
- Web: http://www.lifequalitypharmacy.com/
- Category: Computer Stores
life quality pharmacy - lifequalitypharmacy.com Cons People Internet
*UPDATE EX-employee responds: SCAM
*UPDATE EX-employee responds: LIE
*UPDATE Employee: Response from Life Quality's Compliance Officer
*UPDATE EX-employee responds: Life Quality Pharmacy
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This report was posted on Ripoff Report on 10/29/2009 02:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/life-quality-pharmacy/internet/life-quality-pharmacy-lifequalitypharmacycom-cons-people-internet-516924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 UPDATE EX-employee responds
SCAM
AUTHOR: Fraud is wack - (United States of America)
SUBMITTED: Wednesday, June 09, 2010
#3 UPDATE EX-employee responds
LIE
AUTHOR: Fraud is wack - (United States of America)
SUBMITTED: Wednesday, June 09, 2010
This first rebuttal is obviously a lie, any ex employee of Life Quality knows its a scummy company and wouldnt defend the company. Life Quality does things like that all the time. Sometimes when a person does return an item, they do not refund medicare. They are just another DME company that needs to be put out of business with the new medicare competitive bidding program. Issues like these happen on a daily basis, just finally someone took the time to write about it.
#2 UPDATE Employee
Response from Life Quality's Compliance Officer
AUTHOR: Cherie Sample, Compliance Officer a - (United States of America)
SUBMITTED: Wednesday, April 07, 2010
Life Quality is an accredited provider with Medicare and other government payor sources and as such abides by all federal, state and local regulations required to conduct a DME/Pharmacy business.
Consistent with Medicare guidelines, we have a very active compliance program in which mandatory adherence to the policies and procedures is a requirement for employment. Our company and staff take any customer grievance very seriously and handle them with the utmost priority. Our customers are, and have been, very satisfied with our complaint and resolution protocol.
I cannot personally address the concerns of the original complaint posted on this website because I have no means of reviewing their account. I would be very happy to listen to their complaint and be able to offer a resolution to their satisfaction. My contact information is listed below.
Cherie Sample, Compliance Officer for Life Quality
5180 W. Atlantic Ave., Suite #101, Delray Beach, FL 33484
Ph#: (561)921.3019, Fax#: (561)423.6141
#1 UPDATE EX-employee responds
Life Quality Pharmacy
AUTHOR: chopman - (United States of America)
SUBMITTED: Thursday, April 01, 2010
I am a former employee of the company and felt it necessary to rebutt this persons claim. Life Quality Pharmacy records each and every telephone call and if you did not order the product the sales person would have been disciplined which usually meant fired as Medicare audits their calls frequently and they wouldn't want to be closed down due to some moron. If you hadn't ordered it why did you give them out your personal information? Why didn't you refuse the shipment when it came to your door? Furthermore, your doctor has to approve the device for your use before they even send it out so obviously it was something that you were possibly needing. If you sent it back to them at your cost, didn't they tell you that you would be re-imbursed for the shipping? That is the normal procedure. My guess is that you ordered a devise probably an Erectile Dysfunction device judging by the price and either were embarrassed for ordering it or got in trouble with the wife.
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