Lifetouch Lifetouch School Portraits Pictures were very dark, but they would never retake of fix Nationwide

I paid 80.00 for two sets of pictures for my grandchildren at school with the online system Lifetouch has. When I complained they said they would retake the pictures in October but never did. So the next picture day only had one grandchild now to pay for and told them from this time till now that I was dissatisfied with their service. 

I have bought pictures for my children and now my grandchildren and found only this one time the pictures were dark and unacceptable. Yet in all these years they would not take this one compaint and help. So now 2 years they keep sending me emails for each time the school will take pictures, so I send another note to ask for help on the other pictures. No respones. 

Well just sent an email that for 2 years haven't ordered due to the time you wouldn't help with the dark pictures and they have the nerve to answer in this manner:

my email to them was:

On Sat, Feb 17, 2018 at 9:29 AM, NCC customerservice <customerservice@lifetouch.com> wrote:

Thank you for contacting Lifetouch. This is a confirmation of your recent email. You can expect an email response from us in about 2 business days

From: Diana 
Sent: Saturday, February 17, 2018 09:26 AM
To: NCC Schoolstudios
Subject: Re: Spring Picture Day is Coming!

I have not ordered since 2 years ago when you would not fix the pictures. They were very  dark. Said you would have a retake, and never did. Complained to lifetouch and no one  ever did anything. Please remove me as I no longer buy from you as you are not a good  company.  To think I bought for you for my children then my grandchildren...had one problem after all  those years and could not get it resolved. One problem and you wouldn't resolve it after  all these years of buying. Shame on your company.    Diana   And their response was:   NCC customerservice Feb 17 (8 days ago)   to me    

Thank you for contacting us. You can unsubscribe from future emails by clicking the unsubscribe link at the bottom of this email. You can also log into your account at my.lifetouch.com and opt out of special offers.

If you have any further questions or concerns, please contact us by responding to this email or by phone 800-736-4753.

Our current hours are: 8 am - 8 pm EST M-Th, 8am-6pm EST Friday and closed on Saturdays and Sundays.

Sincerely,

Jeanne B.
Lifetouch Customer Service

UC89