Machine Zone Items purchased and won are deleted from account and MZ does nothing to fix. Tells you to verify with picture of item already deleted. palo alto california

I game on MZ in Game of War. After being overcharged several hunderd dollars last year, I had my money refunded by apple. I continued to game with no problems until recently and I paid for items in the game "packs" for $100 per pack. I have spent quite a bit of money but last week I clicked on an item I had purchased and it disappeard from my account. It was gone. I contacted MZ and after 4 days, a return email from Cynthia informed me that I had to show her a picture of the missing item to show it was there. There are thousands of items in each inventory. It is impossible to take pictures because an item may disappear. I was not given my item back and am out that money.