Machine Zone Game of War Won't respond about stolen account Internet

 I have sent at least 20 emails about a stolen account over the last 3 days. It is an R5 account in 757 and the thief has admitted that he will return the account for $800. I have submitted proof in email with screen shots where the thief has said he will return the account for $800. My team members have also submitted multiple emails. Over 3 days with no response. I have proof of over $1,500.00 spent on gold packs, all log ins, passwords and pins. After spending all the money with Machine Zone, I have recieved no information or help in recovering my account. In fact, the thief has told me that Machine Zone contacted him. I am appalled at the incredibly poor customer service, especially for players that have spent so much money. A simple response would be nice so you can review my proof instead of letting someone steal my account AFTER I spent so much money.