Machine Zone I didn't get no help logging in after I tried logging off because of a error I kept getting while playing the game. Palo alto Internet/ California

I started this free game about two years ago or so. Ive invested about 8 thousand dollars into this game  as I was just getting the hang of this game, when it kept giving me a error box that said thst we have encountered a unexpected error and to retry again... I was told by the I tunes advisor to log off then log back on again... that will do the trick he said..... Yeah it did the trick alright.  I tricked me out of logging back in... Now my city is being robbed, and looted  no one from Machine Zone came to my rescue... Im tired of this stress.  I just want my mony back.