Complaint Review: MBM&F- Acaiaslim - Riverton Utah
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- Author Confirmed
- MBM&F- Acaiaslim P.O.Box 2003 Riverton, Utah U.S.A.
- Phone:
- Web:
- Category: Weightloss Programs
MBM&F - Acaiaslim This company's website is very mis leading about the amount that they are charging your credit card Riverton Utah
*UPDATE Employee: Please Contact Us S We Can Clear This Issue Up
*UPDATE Employee: Please COntact Us So That We Can Clear This Up!
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I ordered a trial sample of acaia-slim diet pills. I was instructed to give the usual information-name, address, credit card#. When I clicked on "submit order" it indicated that my credit card would be charged $4.99 to cover the shipping & handling. There was not any information on the website about how to order more if needed, a phone number of the company or how to contact the company.
I tryed the product and found that it did nothing for me. I threw the remainder of the bottle away. After a month or so, another bottle arrived in the mail. I was certain that they had changed my credit card so I went back on the website to try to find a way to contact the company.
After a lengthy seach of the website, I found the word "terms" in very small letters at the very bottom of the page! Way past the "click here to submit"
After reading the terms, I was alarmed to find that they were going to send me bottle every month & change my credit card a whopping $79.95 plus shipping. In addition to that they also signed me up with a company by the name of Fit Factory that was going to be charging my credit card $19.95. Un believable. None of this information was noted anywhere on the website that any normal person could see.
I immediately called my credit card company only to find that not only had they charged me $79.95 for the second bottle but also for the first bottle that was supposed to be $4.99. I have filed a dispute.
I will never make this mistake again. I only hope that others do not fall victim to this company. They are very mis leading!
Virginia
Montrose, Colorado
U.S.A.
This report was posted on Ripoff Report on 10/31/2008 12:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mbmf-acaiaslim/riverton-utah-84065-2003/mbmf-acaiaslim-this-companys-website-is-very-mis-leading-about-the-amount-that-they-ar-386714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Please Contact Us S We Can Clear This Issue Up
AUTHOR: Conniea78 - (U.S.A.)
SUBMITTED: Tuesday, November 25, 2008
Hello my name is Connie. I'm the customer service agent for Acai-a Slim's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact my manager directly. Her email is falon@verifyyourorder.com or if you call our customer service line 1-877-317-0189 We would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST.
We are extremely busy, and sometimes it can be difficult to get through on the toll free line, so that is why I encourage you to use my managers e-mail for the quickest response.
If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day.
Connie, CSA
Acai-A Slim
#1 UPDATE Employee
Please COntact Us So That We Can Clear This Up!
AUTHOR: Conniea78 - (U.S.A.)
SUBMITTED: Friday, November 21, 2008
Hello my name is Connie. I'm a customer service agent for Acai-a Slim's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact my service director directly. Her email is falon@verifyyourorder.com or if you call our customer service line 1-877-317-0189. We would be more than happy to take care of anything that we can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you.
We have a 30 day risk free trial period. If within this period you are not happy with your order for any reason we will always refund your money.
Our goal is 100% customer satisfation. It does not sound like you were happy with your experience. Please call us so that we can rectify this situation.
Thank you for your time and have a great day.
Connie, CSA
Acai-A Slim
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