Member Solutions YouBill, Inc. I am enrolled in automatic monthly billing for my son's Karate classes. The May payment was billed twice. I contacted the dojo, my bank, and Member Solutions. Member Solutions claims that they have 2, Internet

Hello Wil,

I’m Gabrielle, Customer Service Supervisor for Member Solutions. I apologize for the delayed response to your online review, and appreciate you taking the time to rate Member Solutions. I am sorry that your payment experience was such an unpleasant one. 

I understand that having double payments taken each month could be very damaging to one’s account and difficult to handle other expenses.  I appreciate that you took the time to update your review as well when we were working together to solve this issue for you. 

I am saddened that we were not able to prevent this from occurring a second time as you mentioned above.  If there is anything else that we can assist you with please let us know by providing the best contact information to: contact@membersolutions.com I hope to hear from you soon.

The double billing that occurred in May required my bank to issue a "Provisional Credit" to cover the cost of an unauthorized withdrawal made by Member Solutions from my bank account.  I contacted Member Solutions at that time and they promptly refunded the withdrawal.  It's been a big pain in the a*s, requiring me to make numerous phone calls and trips to the bank over the course of the past month, but at no time was Member Solutions at fault, it was a clerical error made by the dojo.

Member Solutions has been very pro-active with regard to resolving this issue, going so far as to ask me to write this rebuttal.  So, there you have it.  I get the impression that Member Solutions is genuinely concerned about all the negative reports and is making a concerted effort to salvage their reputation.

This is the second month in a row that Member Solutions withdrew a double payment from my bank account.  This time, it was taken a week sooner than the contract stipulated and it caused an overdraft.  They had their chance, now I'm taking legal action.  THIEVES!