Metabo Matrix Metabo Matrix uses uses marketing fraud technique to scam and defraud customers Phoenix, AZ customers Internet

Responded to an internet advertisement as seen on the Dr. Oz program for a product called,'Metabo Matrix' (05-12-2016). Filled out the information contact form for the 'FREE TRIAL BOTTLE', but paid the $4.95 for the shipping and handling and only applied for only  the trial offer. About four (4 +) weeks later (06/02/2016),  I receive a UPS package from the Fulfillment Center containing a 60 capsule bottle of MataboMatrix and a billing statement for $59.95. The billing statement has no customer service number, only the Fulfillment Center address of:  P.O. Box  29056, Phoenix, AZ, 85038 . The billing statement gives and order number, order date as 05/31/2016  with a notation that this is a 'monthly order', automatically assigned. I found a Metabo Matrix 'customer service'  number at 888-552-3685 on line. I contacted Metabo customer service twice (2) about canceling the bank charge and the product service. In the first call to customer service, I complained that 1) I had not ordered a monthly subscription to the product, but only the 'Trial' bottle which I had paid $4.95. I informed the Metabo representative that  after reading the enclosed Metabo pamphlet, I had consulted my doctors advice about the Metabo use. . I was advised for medical reasons , that I should not take Metabo. The phone representative kept trying to 'talk over' our conversation, telling me what a great product Metabo was and could he offer me something else. Finally, I told him to shut up and listen what I was trying to tell him. First, I could not use the product, second I did not order the Metabo in the mail and this was a marketing scam to defraud the public and the banks. This whole marketing ploy was a covert form of theft by the company. The Metabo representative stated he would cancel my monthly subscription, but that I would still have to pay the $59.95 banking charge. The representative (they are instructed not give you there full name or where they are located) stated, he was sorry that i thought it as a marketing scam, but even if,I was to return the product to cancel the bank charge,I would still be charged a 'restocking fee' and would have to pay for the return shipping also.  The representative quit the phone contact, alleging since I would not agree to the bank charges and the return charges, he disconnected. Immediately after the phone call, Metabo matrix dispatched a 'Cancellation Notification' of the subscription, but that i would still be charge $59.95 for the product they would not allow me to return, with out additional charges.  On June 06,2016, I contacted my credit card company and identified a disputed payment for the $59.95 amount with Fulfillment Center and requested to stop payment. On June 07,2016 I contacted Customer service the second time to confirm the return policy and bank charges. The representative look up the account  and informed me by phone that unless I agreed to the return charges, I could not return the product. Any resolution about the payment would have to be resolved by company management. Following this conversation, i am filing a report for others to take note of possible intentions of bank fraud on their personal accounts by Fuifillment Center, a service provider.