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Report: #1451874

Complaint Review: Molyes Store - Tin Shui Wai, Yuen Long District, New Territories, 香港特别行政区

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  • Reported By: Etsuko — Sacramento California United States
  • Author Confirmed What's this?
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  • Molyes Store 1st floor, Ching Pik House Tin Ching Estate, Tin Shui Wai, Tin Shui Wai,, Yuen Long District, New Territories, 香港特别行政区 China

Molyes Store LIN JINRONG Sent me junk product not as shown on internet Tin Shui Wai, Yuen Long District, New Territories, 香港特别行政区

*REBUTTAL Individual responds: Molyes store will never reply on wrong item sent

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I ordered 3 Seconds Fastest Open Automatic Hydraulic Double Layer Tent for $59.99 on 6/13/2018 through PayPal. After placing order and being charged, I found discrepancy on its refund policy. I immediately contacted the merchant to cancel my order and refund money. No response. I reported PayPal to file a claim. On 6/21/2018, the seller sent me the shipping notification. On 7/5/2018, I finally received the package from China. The tent was cheaply made and not described or shown on the internet. I contacted the store and Lin to return the product. So far no response. I contacted PayPal again to report the status. PayPal contacted me on 7/13/2018 to return the product to receive the refund along with detailed information. I tried for hours to put the tent in the bag being sent. The 12’ long plastic poles don’t fit in the bag any more being bouncy. I give up to ship back the product knowing the shipping cost will be expensive even if I can put the product back in the bag. Never do business with China.

This report was posted on Ripoff Report on 07/15/2018 04:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/molyes-store/tin-shui-wai-yuen-long-district-new-territories-999077/molyes-store-lin-jinrong-sent-me-junk-product-not-as-shown-on-internet-tin-shui-wai-yuen-1451874. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Individual responds

Molyes store will never reply on wrong item sent

AUTHOR: Chai - (Malaysia)

POSTED: Monday, July 16, 2018

I have the same experience.  I ordered 3 Seconds Fastest Open Automatic Hydraulic Double Layer Tent × 1
Orange / 3-4 Person / Hydraulic Auto on 19/6/2018 but received different product which is non-hydraulic single layer small bad quality tent on 10/7/2018. It totally different from photos show in their web.

I did email and facebook messenger but never get any reply from Molyes Store. Post here some photos of the wrong item i received. 

I hope people who interested on their product can read our experiences do not buy from Molyes Store.

 

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