Morphotrust USA Bioapplicant, Morphotrust New Jersey, Identogo Scam, Poor customer service, money strong-arming Plainfield New Jersey

I'd like to say first, that this company is a complete scam from the beginning.  In order to work in Hoboken, NJ and serve alcohol, all employees must possess a "bar card."  For this, you must pay $50 to Hoboken police (to fill out an application and have your picture taken), then schedule an appointment with their privately commissioned fingerprinting company.  Customers are reeled in by the official setting (police station), and then informed that they must pay for their fingerprinting services UP FRONT!

Red flag number one is any company asking for money before any services are rendered.  

So, after paying the $56.50 to them for fingerprints, I decided the next day that the job was not going to work out and to cancel my appointment.  Company policy states that refunds will be made up to 5pm the day before an appointment.  Fair enough.  I called in on 1/30, the day before my appointment, four separate times.  I called twice before lunch and twice after lunch only to be put through a computerized telephone prompter and transferred to hold for 20 minute intervals before being disconnected from their line.  I kept calling and waiting on hold until the business closed for the day.  

The business does not offer an email form on their website to communicate or request refunds.  So, the next day, which was the day of my appointment, I called in again.  Finally I spoke to a representative and explained my situation from the day before.  The woman on the phone accused me of lying, claiming that their phones "weren't that busy" the day before, because she was there working.  I asked to speak to her supervisor, who pulled the same robotic stunt with me.  He informed me that they would not refund my money because I was calling after the 5pm deadline, a day before.  

I filed a complaint against this company with the Better Business Bureau, to which they responded similarly.  The company repeatedly accused me of lying about attempting to call, claiming that they were able to answer all calls.  However, all it takes is a simple internet search to determine that I am not the only customer who has had issues with the company.  Their rating with the Better Business Bureau is a well-deserved "F," with many unsatisfied complaints.  Furthermore, there are yelp reviews and other independent websites documenting other customers' frustrations with this company.  

At this point, the charge is indeed fraudulent, and I have filed a dispute with my bank, explaining the situation to them as well.  

Bottom line- THIS COMPANY IS A COMPLETE SCAM.  It goes by several different names to confuse customers and stay shady.  (Morphotrust USA, Morphotrust NJ, Identogo, Bioapplicant)  DO NOT give this company your debit card number or any payments for services up front.  There are other fingerprinting companies in existance, and any local police station is perfectly capable of fingerprinting services.