Morphotrust USA Illinois L1Enrollment IdentoGo Rude, Lack of Knowledge, Horrible Company Springfield Illinois

I spent over 2 hours on the phone sorting out simple instructions to get fingerprinted for a different state. Not only are the employees rude and have self righteous attitudes, but could not care less when you are trying to be rendered a service you PAID for. After waiting on hold for over 30 minutes to get a representative on the phone, I was told to pay a fee to to register to do fingerprints and all was well...at least I hoped. After being transferred to several people and hung up on twice, no one could give me correct information on how to setup an  appointment and this is after getting my credit card information and getting my money. Throughout the whole process this Illinois facility talk over me, provided me with DMV answers of I dont know and you have to just go to the police station.....(why wasnt I told this in the beginning). If I wasnt forced by the licensing board to use this company I would never use it or recommend it. At this point I'm not sure if I mail off my fingerprints to them to foward it to the other state , whether or not it will be done considering them having a lack luster attitude to customers. I wrote this complaint here because the self-righteous individual felt that their should be no complaint on my end after being oon hold for over 2 hours just for someone to tell me finally to go to a police station. They also have no way of issuing the complaints which speak volumes of why the people who work there are rude.