Motorola Terrible customer service and faulty repair system; lack of accountability Nationwide

I sent in a broken phone to Motorola for repairs after speaking with a customer service representative with whom I discussed the issue. I received the phone back, a week and a half later despite their promise of "5 business days," with NO returns. I called customer service and was transfered to too many people -- talked to 8 people -- and no one could help me.

I am still going back and forth with them, despite our coming to a conclusion. They refused to bypass their system for their mistake so will be putting a $500 charge on my account and charging me $25. This has been horrendous and I will not recommend this company to anyone.