Report: #1370729

Complaint Review: MOTOROLA

  • Submitted: Mon, May 01, 2017
  • Updated: Mon, May 01, 2017
  • Reported By: Dave — COMMACK New York U.S.A.

    schaumberg, Illinois


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I have a defective Motorola Razor V3M that was sent to me by the executive offices of Motorola to replace several other defective refurb V60 phones.

This brand new Razor V3M was used about twice for a couple of days on a pre-paid account. It sat in a box 99% of the time. It looks brand new like it was never used.  The screen on the phone all of a sudden freezes up when checking the inbox for texts and at one time it would turn itelf off and the screen became white. It would cut out after dialing a phone number.

According to the internet there are many people with this same problem and Motorola had new solution for the problem.

There is also no option on the phone to do a Master Reset. There is no code to type in to solve the problem. I have also read there was suppose to be a software update but they never notified me.

Their customer service people told me there is no guarantee that they will replace it and they gave me a hard time when I asked for their Fed Ex Account number in order to ship it back to them.


When I tried emailing the CEO the email was returned undleiverable. When I left a message at their corporate office no one called me back.


This report was posted on Ripoff Report on 05/01/2017 05:29 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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