Move4less Company is a rip off. They quoted a price and didn't deliver because their salesman underestimated size of truck Las vegas Nevada

Our client (J.F.) called our company and requested a visual estimate for moving services. Our estimator went to his home on 4/1/16, assessed all the items and gave him a quote based on that specific list of inventory, how long it would take to load/unload truck, drive time, etc. Client was made aware that the size of the truck for his move (26 ft box truck) was the biggest we had available, would be more than enough to get his move done based on the stuff he wanted moved and should anything be removed/added to inventory the price would change. Client was offered a 2nd truck estimate verbally as well but he declined as he would be paying more per hour. Per client's request, he was emailed a confirmation estimate outlining the inventory, hours estimated per the inventory listed and the breakdown of total charges. Client agreed and booked his move.

 Our moving crew loaded/filled up our 26 foot box truck and unloaded it safely to his delivery location. Client had a few items left over and the moving crew offered to go back and pick up the remaining items but client declined and finalized move as he was paying at an hourly rate plus double drive time and didnt want to pay for more services. Client called in the office and wanted the Operations Manager to override both the drive time and labor charge and have the movers continue services for free to pick up the few remaining items left. The Operations Manager explained to the client that as a licensed moving company, we have to abide by our tariff per the State of Nevada; meaning we have to charge the clients accordingly by law per the quote he received and our contract. Furthermore he explained to our client that if the guys go back to pick up the remainder of the items to load and unload it at his delivery location, he would still be under his estimate. Client was not happy with the Operation Manager's response and hung up.

On 5/20/16, we received an email from this website stating client had filed a complaint/bad review regarding his moving experience with our company. Our Customer Service & Claims manager called the client the very same day and left a voicemail asking for a call back to further assist him. After several voicemails and emails sent to client we did not receive a call back or response from him until 6/10/16 - 2 weeks later.

On 6/10/16 when client finally reached back out to our Customer Service & Claims manager, he was thanked for returning the calls/emails and asked if he wouldnt mind reiterating to her his moving experience. Client stated that he had some additional items left over and that we wouldnt move it for him. He was asked if it was offered by the foreman (as it is company policy and up to the client since they're paying hourly) and he stated yes but he declined because he didnt want to continue being billed for it. Client was asked if he spoke to anyone about the matter and he said he did, it was with the Operations Manager. He was asked what the conversation pertained and he said that he was told that even if the guys go back to finish the job he would still be under his estimate. He was asked why he didnt let the guys do so and he his response was that when he finalized his move he was 1/2 an hour under his quote and had he done that he would be paying closer to the actual total of his estimate.

Client was explained that was the purpose of the estimate, so that he knew what to expect as far as pricing and moving services were concerned. He was asked if he received the emails with the quote and breakdown of our service charges and he confirmed he did. We asked the client if he understood his quote and he stated he did; however, he felt like we sent him too small of a truck. We explained to the client that this was information the visual estimator went over with him and explained; even if there were a few things left behind (based on dimensions of certain items he had) a 2nd trip may be necessary but he would still be within his quote. Furthermore, you were offered having a 2 truck estimate verbally as there were notes in the system but you had declined. He was also explained thoroughly that this was not a binding/flat rate move and he was obligated to a 3 hour minimum and thereafter he would be prorated by 15 minute increments. He was also confirmed that he was a return client and that he was already aware of how our company charges, our policies, etc. Afterwards, he was told that even though he was not entitled to any monetary compensation, as a customer service gesture, even though the charges were accurate and there were no errors on our end we would be sending him several gift cards.

The client was not happy with the resolution provided by our Customer Service & Claims Manager and became highly irate. The conversation was no longer civil and escalated quickly as the client began yelling, using profanity, and making threats that if we didnt compensate him monetarily he would be blasting us all over the web. He was told that our company does not make business decisions based on threats and our manager reiterated that since client agreed that the moving crew did what they were supposed to, he understood his quote, his total was lower than estimated and would still be within his estimate if movers went back but he chose to decline and finalize services, etc. there was nothing further we could do. The client proceeded to be disrespectful on the phone and eventually hung up.

We sincerely apologize for any inconvenience and/or frustration this may have caused. We pride ourselves in both providing and maintaining exceptional customer service. We have gone above and beyond to try to rectify the concerns our client posted on his review/complaint in an amicable manner. We sincerely apologize as it displeases us immensely that he wasn't satisfied with our actions to make his overall moving experience a more positive one. (We have documentation as reference available to both support and validate our response if necessary).

 Customer service called and provided no satisfaction. What I neglected to say was that we used their service for our 1st move and all our goods fit in one truck. We had bought nothing new and had gotten rid of a lot of home goods. All the extra work we had to do was based on their incompetence