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Report: #511677

Complaint Review: Move4Less - Las Vegas Nevada

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  • Reported By: Jorden X Emp of Move 4 Less — Las Vegas Nevada USA
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  • Move4Less 4185 W Post Rd #D Las Vegas, Nevada United States of America

Move4Less move 4 less, call 4 movers Move 4 Less in Las Vegas will screw anyone... customers, employees, and competitors Las Vegas, Nevada

*Consumer Comment: I wouldn't trust you to move me

*UPDATE Employee: Move 4 Less respond....

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Move 4 Less in Las Vegas will screw anyone... customers, employees, and competitors. I know this as FACT. I am an x-employee with inside knowledge of it all.


On local moves, they dont tell customers that the drive time is doubled or that they have a 300+% markup on all packing materials. They also dont tell them that cretin items have to be packed a special way or they will refuse to take it. They will happily pack it for you for a price. When you get the total packing bill there will be extra boxes, tape, and other items that they never used but will charge you for. Time will be stretched as there 3 hour minimum + double drive time always seems to be 7, 8, or 9 + hours. I saw one job turn into a 2 day project with extra men needed to move a pool table out. In the end, they broke the slate on the table. I will discuss their insurance latter. And at the end of the move, you will be surprised with Im sorry, we dont accept credit card on local moves, its cash only, but dont worry, if you dont have the cash, you can run to the ATM or they will store you stuff until you can come up with it. Final payment is due BEFORE they unload.


On long distance moves, they do the same packing tricks to jerk the price up and screw you. Long distance moves are quoted by weight, but on the day of the move the contract will be written up by cubic feet. They will over charge you for that too. Customers typically dont know how much cubic feet are in one truck, let alone 12 lines of a truck. If you can get them to weigh the truck, 1st weight will be done with an empty truck and I do mean empty. Then they go back to the office to load several hundred pounds of equipment, moving pads, boxes and more. After they load all your stuff onto their truck, its off to the weigh station to get the second weight with a quick stop at the fuel pump to add 40 gallons of fuel (300+ pounds more weight). AND if thats not dirty enough for you, I have actually seen them load someone elses stuff before going to 2nd weight just to pump the bill up. Now that your shipment is weighed, into the warehouse it goes (I will explain storage latter), where illegal immigrants are hired to take care of your belongings. All the while, they are going through your shipment stealing whatever is small and valuable. At the delivery end, you can expect more charges long carry, shuttle, and stairs to name a few. I witnessed a shipment that arrived 3 weeks late with lots of damage & broken items, unloaded from a semi into the back of the customers pick-up because the semi would not fit on the customers street, and they charged poor old lady a shuttle fee of $450.00, so if you are thinking about using Move 4 Less, Good luck with your move.


 Employees are not treated well at all. They are sent out to job sites and expected to do hard labor with crappy equipment and no training. To begin with, several $8 an hour illegal immigrants with no training and speaks little to no English will show up with a supervisor to move you. They get no benefits, sick days, holidays or anything its simple, work get paid, dont work dont get paid. After the job is done, hours are skimmed off the employees day 15 minuets today, hour tomorrow. It adds up to several hours per week per employee. They have no one to complain to there that cares, and are afraid to go to the authorities. One employee told me that every time Avi, Monty, or Effi screw him, he takes something from their customers shipment to make up the difference. Insurance you will like this one.


Insurance is FREE Ya! The truth is that the insurance only covers 60 cents per pound. That means that if they break or steal your brand new $400 x-box 360 (which only weights about 10 pounds) the insurance will only pay you $6. AND they will only pay if they packed it. You also need to read the list of items that are not covered at all, which is much much more then just particle board furniture. Jewelry, coins and many other items are not covered.


30 day FREE storage. If you consider free storage attractive, let me explain and clarify. Move 4 Less has a small storage facility on W post Rd. Storage is ok at best at this location. After that, they have a 48 foot nationwide relocations trailer parked on the street (with expired tags and no insurance) beside their office. The trailer leaks, the locking system on the doors are broken, and your shipment is being stored there. Dont take my word, go see it for yourself (4180 W. Post Rd). Now dont worry too much about the fact that anyone can go into the trailer in the middle of the night and steal your belonging, because the illegal immigrants have already gone through it Think I kidding? Or maybe you think that I just some pissed off X-employee who wants to bad mouth my x-boss (Avi or shall we tell the truth and call him Averham Cohen the owner) who still owes me several dollars that I worked for screwing his customers for him. But wait, I saved the best for last.


The Lies. This one is GREAT. Avi, Monty, and Efi spend allot of time online posting lots of good letters from different customers (that dont exist) saying how wonderful Move 4 Less is. At the same time, they spend lots of time posting lots of letters stating how bad other moving companies are. Part of my sales job was posting these letters. These postings can be found all over the web, from Google to yahoo, and I mean they post them on every one they can find. Want proof? Find posting # 457873 at ripoffreports.com and see for yourself how a different moving company caught them doing it. More lies are your shipment is of the way, the check is in the mail, Im sorry about your damaged items, but it is covered by our insurance. All lies. They even scammed their suppliers to the point that lots of other business wont do business with them. They are on a credit card blacklist (which is why they lost their credit card processing with sterling credit card processing and now go through Google). Buy up advertisement that they have no intentions of paying for (the call 4 movers scam, so if you are an attorney and work for Embarq or Yellowbook this is a hint). They have many cash only accounts with their suppliers because their suppliers dont trust their checks. And the list of lies goes on and on, so if you still want to do business with them (now that you know the truth about them), go ahead you deserve to be screwed by Move 4 Less, Las Vegass worst moving company.

This report was posted on Ripoff Report on 10/19/2009 01:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/move4less/las-vegas-nevada-89118/move4less-move-4-less-call-4-movers-move-4-less-in-las-vegas-will-screw-anyone-custome-511677. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 Consumer Comment

I wouldn't trust you to move me

AUTHOR: Teresa - (U.S.A.)

POSTED: Thursday, October 29, 2009

After reading this report and your answer I decided to check you out on the BBB.  This is what I found:


Customer Complaint History


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When considering complaint information, please take into account the companys size and volume of transactions, and understand that the nature of complaints and a firms responses to them are often more important than the number of complaints.

The Bureau processed a total of 39 complaint(s) about this company in the last 36 months, our standard reporting period.


Complaints Concerned:


  1 - Selling Practices
    1 - Sales presentation misrepresented the service
  30 - Service Issues
    21 - Services resulted in additional damage (exp. Damaged product during shipping)
    4 - Failure to honor service estimate or agreement
    5 - General Service Complaint Issues
  2 - Delivery Issues
    1 - Late delivery of products
    1 - Non-delivery of products
  3 - Refund or Exchange Issues
    1 - Failure to honor promised refunds, exchanges, or contract
    2 - General Refund or Exchange Complaint Issues
  2 - Contract Issues
    1 - Failure to honor a contract or agreement
    1 - Unauthorized changes to the contract or agreement
  1 - Customer Service Issues
    1 - Failure to provide promised assistance or support for products or services


The 39 complaint(s) closed in the last 36 months was/were closed as:


  29 - Resolved
    1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
    1 - The Bureau was unable to contact the consumer for additional information required to process the complaint.
    27 - Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.
  10 - Administratively Closed
    9 - BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
    1 - BBB determined that despite the company's good faith effort to address complaint issues, the consumer remained dissatisfied.


You have a C- rating.  I sure wouldn't trust you to move me.

Why is it that all of the ref. letters are years old?  Don't you have any recent ones?


Those letters all sound like you wrote them yourself.

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#1 UPDATE Employee

Move 4 Less respond....

AUTHOR: Move 4 Less - (USA)

POSTED: Thursday, October 22, 2009

Before I start, I just wanted to say that we wouldnt had respond to this report if rip off wouldnt give a stage to disappointed employees that got laid off and were so upset about it that they will try do anything to damage a company.

Rip off claims that they are for consumers by consumers. Employee is not a consumer.

Our respond:

 

Hi, Jordan or May I call you the x- employee, you need to be ashamed, working for our company for 3 years, making about 50-60k a year for nothing.

I bet it is upsetting to loss a job that you made so much money for basically do nothing and feel like one of the owners.

I bet that us and many other companies owners that read this will be very upset if their employee that was treated very well will trough lies like that and try to ruin a very established and repute company only because he was lay off.

You were the H.R Director , you forget that any employee that was hired by us had to present an I.D and social security card, you claimed that we mark boxes more than we buy them, so, is that not right? We have insurance for 0.60c per lbs, so, most companies do. We do carry interstate and intrastate licensee here in Nevada, any of our written quote is e-mail to our customers and the quote does include the terms and charges.

Any of our customers is more than welcome to visit in our claimant control and alarmed warehouse at any time and look at his stored shipment.

It is our business how much we pay our employees or operate our company, not any one else. We have employees that work for us for years, probably no one will do that for 8 dollar an hour, you didnt.

It seems that you are trying very hard to bad mouth our company so you make up things that really no body cares about: mark up boxes, pay low to employees.. add weight to our truck , dont be radicals , you know that we go to the customer with any empty truck and the customer see that too, and the customer follow us to the weight station for the first and second weight.

30-40% of are scheduled moves are returned and referral customers. (Why would they schedule again if we are such a bad company), we have hundreds of recommendation letters from our customers.

You are trying to slander and libel our company and trying to damage us in any way, including making conflicts between us and other moving companies.

You claim ridicules lies that dont even make sense, but well you probably desperate.

Everything that we do is legal and you are making many false statements.

This is our only respond to you (on this web site only), we really not going to respond to any of your lies.

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