My Family Mobile My Family Ripoff!! Nationwide

 Several months ago my 80-year old Mother and I bought a phone at Walmart through My Family Mobile for her Great-Granddaughter, who she has adopted. This service was then activated. A few months later I found out that the phone had been lost and although my Mother followed the salesperson's instructions for discontinuing service (was told to not make the next payment and service would automatically be discontinued - which I later learned was incorrect) she continued receiving a statement. I called the number given to us whenever we purchased the phone and service and was connected with someone who seemed to barely speak English.

After explaining the situation I was told that there was nothing they could do. I asked to speak to a Supervisor but was told there was no-one I could speak with. This person told me I had to respond via email only (credit request@my family.com) . I did but found after many attempts this was not a true email address. I had read it back to him several times as this process seems bizarre so I have no doubt I wrote it down correctly. Finally, I went to a local Walmart and spoke to a salesperson. He understood the "stopping the payment to end service" as, he said, all but My Family did that and that is probably why the salesperson told us incorrectly. He had never heard of the email address and that there seemed to be a lot of problems with being able to speak to someone who was fluent in English, to try calling very early in the day.

Well, in the meantime, My Family turned this over to a collection agency who really harassed my Mother, even though we were trying to get this service stopped. Mother was told that she had to pay the money immediately or it would go against her credit. She paid it that night. I have continued to try to reach someone but now the automated service (you cannot reach a human) says the pin is not correct though it is the pin we were initially given and the one I used before. You see, without the cell number and the pin number you cannot access a human. I went online. Same numbers. No help. They do list an address that you can write to, which I will. My advice to you if you are considering My Family Mobile.....unless you enjoy hassles, getting the run around, and wasting precious time, I would strongly recommend that you consider other companies. Definitely your choice, your decision. I am not telling you to avoid them although I wish that we had. I am simply sharing my story with you. Good Luck!!!