Nomorerack.com., Inc The Absolute Worst Internet Sales- Horrible Customer Service , Internet

Through my struggle with Nomorerack and its infamous 'customer care' (which in my opinion is the 2nd stage of the overall scam) I have learned a couple of things that I think might help you all understand how the Nomorerack scam machine works.

Nomorerack.com is nothing but a front man for Chinese (and a few other 3rd world factories) C-grade products that need an outlet to the Western market. Those of you who have seen sites like DhGate, Chinavasion, Alibaba etc, will know that there are thousands of Chinese factories producing 'stuff' ordered by Western customers.

Typically, the consumer orders on line through the on-line gateway and then the specific merchant selling the goods sends the product to the customer. Buyers are also encouraged to become agents and re-sell their products on portals like eBay.

When one becomes an 'agent', you simply advertise the item(s), set your prices, take orders and send the orders and payment for the ordered items, and in turn, the original merchant 'drop-ships' the goods to the waiting customer.

Everything is fine until something goes wrong: the original merchant runs out of stock or drop-ships the wrong item.

The front man seller can't resolve the problem directly- the best he can do is stall the process and hope that the original merchant can resolve the problem promptly.

Delays in shipping are completely out of the hands of Nomorerack. If its taking 3+ weeks for you to get your tablet computer,
well it means that Tung Wang Dung Factory # 13 is out of some parts or have filled an extraordinary order, including your specific tablet to a preferred middle seller in Los Angeles or Rome.

Nomorerack has simply managed to take the concept of re-seller or 'front marketer' to a massive level. Nomorerack doesn't produce anything on their own. They merely serve as the middleman between Chinese producers and merchants
and your money. They take all of these shady products and shape the 'packaging' on their on-line 'store', designing their pages in a way that inspires a feel of a legitimate and trustworthy business to their unwitting North American and European consumers.

Look at how the products on offer are presented on nomorerack.com: Many of the goods
 
The descriptions and photographs are of the real item and sometimes feature celebrities' images (but it should make you wonder why Jennifer Lopez would allow a scam business like Nomorerack to model a pair of fake ear-rings!) but
what you often get is a facsimile or copy of the real thing.

Anyone who has been to China knows that 'everything' can be and is often faked. My goodness, local business people have even opened whole Apple stores duping Chinese consumers (and the employees!) into thinking they were buying/selling real Mac products.

Whether its a fake designer watch, watered down perfumes impeccably packaged and sealed in fake boxes, designer clothes (want to buy 'real' Aussie Uggs anyone, for a fraction of the price?) or electronics, its all out there and the
consumer has to beware.

Front loaders like nomorerack aren't up-front about their middle-man function and so when things go awry in the product being defective, they can do very little except... refer you on the 'Customercare@nomorerack.com, whose hollow fraud of a motto is  'complete satisfaction', 'Always here to help!' LOL. To add insult to injury, the most that they will offer you is a "in-store credit"! - so that you can purchase more fake stuff and re-live your ordeal!

In order to stop the hemorrhaging of burned customers, Nomorerack has committed substantial resources to an army of customer care personnel who follow a cheat sheet of phrases that they cut & paste from onto their responses to you.

This doesn't need any more explanation- especially if you have found yourself here on this helpful site.

Their sole purpose is to spin customer's negative experiences and complaints into a fake image that they are doing what is necessary and more to make things right.

When you find yourself locked in a circular conversation with the same cut & paste statements being sent to you, you know
that you're locked in an un-win-able situation.

Most customers cut their losses, thinking that it isn't worth the effort and negative feelings.

The good news is that you can win against these crooks! and you can help others from falling into this mess.

File a complaint on-line with BBB (don't waste your time with customer care at nomorerack!) and on this Ripoff site.

File a complaint with FTC. That is something that nomorerack dreads the most.

Visit and JOIN the Facebook site:

 https://www.facebook.com/pages/Nomorerack-Consumer-Complaints-and-Hate-Page/360875023927327?fref=ts

There is power in numbers!

This is exactly the same response that every single person with a complaint gets.

Another lie is that NMR really cares and that my experience will be great.

My experience with NMR has already been a nightmare.

No, I will NOT email you with details.  I have emailed at-least five times with the information and my email.

PLEASE~ anyone reading this:

Stay away from Nomorerack!

Go to Amazon.com.  They have the real stuff that NMR advertises, for similar price.

NMR posts falsely-inflated retail.  Their crap items are really not worth anywhere near what they say.

Below is a link to the Nomorerack consumer Complaints and Hate page.  Over 400 persons have been ripped off by NMR and share their experiences.

Also, the product that you see pictured on NMR's page, is NOT the product that you'll receive.

Please go to the Facebook page for further info.

https://www.facebook.com/pages/Nomorerack-Consumer-Complaints-and-Hate-Page/360875023927327?fref=ts

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.