Complaint Review: PC Bug-Repair.Com - Lakewood New Jersey
- PC Bug-Repair.Com 112 Clifton Ave #139 Lakewood, New Jersey United States of America
- Phone: 18003917790
- Web: http://pcbug-repair.com/faq.htm
- Category: Security Services
PC Bug-Repair.Com alan marks Trojan Attack to Lock Up your P.C then Hold it for Ransom till you Pay!!!!!! Lakewood, New Jersey
*REBUTTAL Owner of company: PC Bug Repair
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As other poor hostages I have read of on your ripoff website, my p.c was attacked by trojans, and viruses etc, then came the p.c bug-repair.com pop ups informing me I was infected and needed to buy their service to clean them out of my hard drive.I ignored the pop ups and removed the file it had downloaded to my p.c, only to have it re-infect the p.c over and over again. My p.c finally locked up so I paid the $79.95 for my LIFE TIME! program, the viruses and trojans were cleared off my p.c and all was good, so I thought! Eight days later I decided to do a scan to make sure I had no viruses etc only to find the program was no where to be found on my p.c. I traced the company back to a phone number. When I got through I told the customer service rep what had happened ,and was promised an email within 5 minutes that would have a link with codes that would allow me to download the program again. Nothing turned up, so today I went online to get the number again, when I finally got through, they tried to promise the same thing as yesterday......... (I had also noticed the ripoff site complaining of the same company just underneath and read all the complaints, they were all identical to mine!) So when the rep tried to offer me the 5 minute email crap again, I refused and demanded my money back, (in two weeks! was the offer) I refused this and told them they would be getting reported and that many people have now laid complaints about their scam. I also informed him that I would legally rip him a new &*&!! hole if his company touched my p.c with his trojans and viruses again. After asking him if he understood what I was telling him he conceded my point of view. Within 5 minutes he had emailed a cancelation notice, then another confirmation of refund notification. If I hadn't have seen the rip off site I would still be fighting for justice, I'm sure. I chose to still lodge a complaint on this site in order to help build a case against these scammers and to hopefully make more people aware of it. For those who are still having trouble with these jokers, pcbug-repair" contact number is 18003917790, ring them and threaten them with being reported and you will get prompt refunds. Good luck to all of you, and thanks to rip off report!!!!!
This report was posted on Ripoff Report on 12/13/2010 08:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pc-bug-repaircom/lakewood-new-jersey-/pc-bug-repaircom-alan-marks-trojan-attack-to-lock-up-your-pc-then-hold-it-for-ransom-til-671209. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
PC Bug Repair
AUTHOR: thomas - (United Kingdom)
SUBMITTED: Sunday, December 19, 2010
PC Bug -Repair.com froze my computer while surfing I had to pay 79 dollers to free the computer


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