Powersource Josh - The salesman Shipped wrong product, SLOW shipping on replacement, Refused to process Core Return. Internet

what he said.

If YOUR staff had not constantly promised and not delivered, as can be seen from the emails, then things might have gotten resolved sooner. 
You keep saying *I* sat on this for 14 months. Did you not read the complaint? Did you not loot at your own paperwork?
Your company created the issue by taking a *MONTH* to replace the wrong transmission you shipped me! And of course, I guess your assume that was my fault also?

As stated earlier, why do you insist on making this a "customers fault" issue?  Your company created the problem, and now it's resolved. Except in your mind you *HAVE* to be right. So attack your clients. And they says customer service is dead in this country. No, its just revolting. 

You have zero e-mails back and forth from ME about the problem. As soon as I was aware of the problem, I fixed it. If you had a problem getting it done with a salesman, then move up. It's called chain of command. In our defense, we do have to rely on Marshall's to issue the pickup request, then on the freight line to execute it. If it didn't get done, you could have called ME rather than sit on it for 14 months. As far as where and when I scheduled the pickup, I used the information I had available. Again, direct contact with me would have been beneficial. Since you've never contacted me about it, I will take this opportunity to apologize for the problems you've had. Clearly, yours is not typical of our normal transaction, or the BBB would have far more than 7 (all resolved) complaints out of the literally thousands of transactions we've processed in the last 3 years.

These guys sound almost as bad as SCAAmco.

I have lots of emails back and forth from you that showed that you admitted to the problems, but did nothing about it.It was only after the complaint to the BBB that you did anything, and even then you scheduled a pickup without notifying me, using the wrong location and I had to drive 50 miles round trip to my business location at night to pick up the transmission so the pickup could happen the next day. Since your carrier didn't cover the where the transmission was, just my HOME address that you gave them for pickup. Even though you never delivered anything there, and I told you in 3 different emails where the transmission was. 

I did actually get my money back:
AFTER I had to deal with the pickup issues.
AFTER I had to file ANOTHER complaint, because you picked up the transmission and didn't refund my core charge.

What is the point of attacking the customer because of shoddy service?  In my business if there is a problem, I apologize, fix the problem, and get back to business. The customer is always right. And in this case you have made me prove it. 

I think if your rebuttal was "Were are sorry for the inconvenience that the miscommunication caused, the customer has received a full refund"
I think that would go over MUCH better with future customers than going on the attack. 

Try reading a Zig Ziglar book sometime.

You forgot to divulge that after the first core pickup attempt failed, you sat on the core for 14 months without telling us before you called the Better Business Bureau to complain. You also forgot to divulge that we got it picked up promptly and got your refund issued promptly once we were made aware of the situation. Apparently the BBB agrees that our customer service is considerably better than you think since we retain an A+ rating with them.