Complaint Review: Powersource Tansmissions - Horn Lake Mississippi
- Powersource Tansmissions 2230 Macintosh Drive Horn Lake, Mississippi USA
- Phone: 888-625-8691
- Web: http://www.psengines.com/
- Category: Car Parts & Accessories
Powersource Tansmissions Powesource Engines Sent defective transmissions and would not cover cost to reinstall Horn Lake Mississippi
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I ordered a transmission from Josh at Powersource and he told me it would be shipped that same day. I informed my mechanic that the transmission would be there within the next couple of days so he began to pull the old one out. A week and a half goes by and still no transmission so I contacted Josh and asked him to send the tracking information, that is when he tells me that the transmission was out of stock. In the meantime I am paying for a rental car while waiting on this transmission.
Next, transmission finally arrives, approximately 2 weeks later than I was told. My mechanic installs the transmssion and it is BAD! I contact Josh and he contacts the warranty company, and for a few weeks they play cat and mouse with my mechanic, all the while, I am still paying for a rental car. Finally the warranty company agrees to send a new transmission to my mechanic but they will not cover the full cost of installation. So, they can send out a DEFECTIVE product and hold the customer responsible for part of the install. Their reasoning is that the warranty only covers $50 per hour (which we all know here are no mechanics that work for anything even close to that!) I can understand that the warranty will only cover $50 an hour if the transmission is in need of repair after use! But sending a DEFECTIVE product and holding the customer responsible is UNETHICAL and HORRIBLE CUSTOMER SERVICE!!!!!!!
I would not suggest purchasing anything from Powesource as they DO NOT STAND BEHIND THEIR PRODUCTS!!!!
This report was posted on Ripoff Report on 07/20/2015 09:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/powersource-tansmissions/horn-lake-mississippi-38637/powersource-tansmissions-powesource-engines-sent-defective-transmissions-and-would-not-co-1243009. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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